Recalls

safety/recall

Copyright 2014

Abbas Saadat: Verbal Testimony to House Energy & Commerce Committee, Subcommittee on Commerce, Manufacturing & Trade

Verbal testimony of Abbas Saadat, Regional Product Safety Executive of Toyota North America and vice president for Toyota Motor Engineering & Manufacturing, North America, Inc., to the House Energy & Commerce Committee, Subcommittee on Commerce, Manufacturing & Trade, on Dec. 3, 2014.

Toyota Seeks Independent, Industry-Wide Joint Testing Initiative for Takata Airbag Inflators

TORRANCE, Calif., Dec 2, 2014 – Toyota today called for a coordinated industry-wide joint initiative to independently test Takata airbag inflators that have been the subject of recent recalls. The goal of this initiative is to address affected automakers’ issues related to the airbag inflator recalls and supplement testing being undertaken by Takata in order to address customer concerns about safety.

Lexus to Roll Out Brand New Active Safety Package from 2015

Torrance, Calif, Nov. 28, 2014 -- In line with the ultimate aim of eliminating traffic fatalities and injuries, Lexus will next year launch the "Lexus Safety System +" package, a newly-developed set of active safety technologies designed to help prevent or mitigate collisions across a wide range of vehicle speeds. While Lexus vehicles already feature a wide range of safety technologies and systems based on the Integrated Safety Management Concept1, this latest package is aimed at further encouraging the uptake of safety technologies and will therefore be rolled out across all Lexus models in Japan, North America and Europe by the end of 2017.

Toyota Announces Recall of Certain Model Year 2015 Sienna Minivans for 2nd Row Overhead Grips

TORRANCE, Calif., Nov. 26, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 25,500 Model Year 2015 Sienna Minivans.  Approximately 30,000 Sienna vehicles are involved worldwide; including approximately 2,000 in Canada; 1,600 in Mexico; 130 in Korea  and 18 vehicles in Germany.  

Over the River and Through the Woods, Safely Buckled Up We Go!

New York, NY, Nov. 19, 2014 – More than 43 million Americans traveled for Thanksgiving last year and ninety percent of them did so by car.1 That’s why, as we approach the busiest travel season of the year, travel safety information is more important than ever – especially for children.  Did you know that children’s winter coats should be removed before placing them in a car seat?  What about the startling fact that three out of four car seats are incorrectly installed?

Toyota Recalls Fifty-Six MY 2011 Camry Vehicles

TORRANCE, Calif., Nov. 12, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of 56 Model Year 2011 Camry vehicles produced at Toyota Motor Corporation’s Tsutsumi Plant in Aichi, Japan and distributed to the US Territories of  Guam and Saipan. Globally, Toyota is recalling approximately 170,000 Camry vehicles.  

Somebody's Watching You, All Right... Your Teen Driver

NEW YORK (Nov. 6, 2014) – Put down that cup of coffee when you’re driving, Mom. And forget about checking that text while behind the wheel, Dad. Parents may think their teens aren’t paying attention to them, but the truth is the exact opposite. Safety research by Toyota and the University of Michigan Transportation Research Institute (UMTRI) reveals that parents are the number one influence on how their teenager will drive.  

Toyota Recalls Certain 2014 Camry and Avalon Vehicles

TORRANCE, Calif., Nov. 4, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 5,650 Model Year 2014 Toyota Camry, Camry Hybrid, Avalon and Avalon Hybrid vehicles.

Toyota Intensifies Effort to Repair Vehicles Equipped with Takata Airbag Inflators

TORRANCE, Calif., October 20, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a supplemental safety recall of approximately 247,000 Toyota Corolla, Matrix, Sequoia, Tundra and Lexus SC vehicles produced from 2001 to 2004 and equipped with front passenger airbag inflators supplied by Takata Corporation.  This action intensifies Toyota’s efforts to reach customers and remedy previously recalled vehicles, and a small number of newly included vehicles, in certain geographic areas that appear to warrant immediate action, based on testing by the supplier.

Lexus Announces Recall of Certain LS, GS, and IS Vehicles

TORRANCE, Calif. (Oct. 15, 2014) – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 423,000  Lexus vehicles including 2007 through 2010 Model Year LS; 2006 through 2011 Model Year GS; 2006 through 2011 Model Year IS;  2010 Model Year IS C; and 2008 through 2010 Model Year IS-F vehicles.

Toyota Announces Voluntary Recall of Certain Tacoma Pickup Trucks for Rear Leaf Springs

TORRANCE, Calif., Sept. 29, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it has advised the National Highway Traffic Safety Administration (NHTSA) of plans to conduct a voluntary safety recall of approximately 690,000  Model Year 2005-2011 Tacoma 4x4 and Tacoma Pre-Runner pickup trucks.

What Do the World's Greatest Minds Think the Future Will Look Like?

DETROIT (Sept. 25, 2014) – American cities are dramatically changing and face many challenges. How can they address urban sustainability and the complexities of connected technology?   Next week, Sept. 30 to Oct. 2, Toyota leaders will join 350 of the world’s greatest thinkers at the Meeting of the Minds 2014 summit to explore this urban transformation and ways of harnessing the power of technology. Toyota is co-founder of the event and has been the presenting sponsor since its inception in 2007.    

Toyota Announces Recall of Certain Avalon, Camry, Highlander, Sienna, and Lexus RX Vehicles

TORRANCE, Calif., September 18, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 20,000 Model Year 2014 Avalon, Camry, Highlander, Sienna, and Model Year 2015 Lexus RX vehicles equipped with the 2GR-FE engine.

Teens and Parents Get A 'Tune-Up' On Safety with Free Driver Safety Clinics at Northeast Toyota Dealerships

NEW YORK (Sept. 12, 2014) – What’s the greatest influence on how teens drive?  According to research, it’s mom and dad. That’s why Toyota is committed to offering free teen driver safety clinics that bring the whole family together to learn about safety behind the wheel.  

Toyota Announces Recall of Certain Tundra Vehicles

TORRANCE, Calif., September 11, 2014 – Toyota Motor Sales, USA, Inc. will conduct a recall of approximately 130,000 Model Year 2014 Tundra Crew-Max Cab and Double Cab vehicles.

Buckle Up for Life: Toyota and Cincinnati Children's Hospital Medical Center Increase Child Passenger Safety across the Country and Expand Program

New York, N.Y., Sept. 10, 2014 - What if there were a way to prevent a leading cause of childhood death, but three out of four of us were doing it wrong?  The startling truth is that a car seat can dramatically reduce childhood death and injury from motor vehicle crashes, but 75 percent are installed incorrectly.

2014 Toyota Advanced Safety Seminar - Ken Koibuchi

Toyota Motor Corporation General Manager of Intelligent Vehicle Development Ken Koibuchi speaks at the Toyota Advanced Safety Seminar, Wednesday, Sept. 4, 2014.

2014 Toyota Advanced Safety Seminar - Seigo Kuzumaki

Toyota Motor Corporation Chief Safety Technology Officer Secretary Seigo Kuzumaki speaks at the Toyota Advanced Safety Seminar, Wednesday, Sept. 4, 2014.

Toyota Brings Advanced Automated Vehicle Technology to U.S. Roads

ANN ARBOR, Mich. (September 4, 2014) – It’s not science fiction anymore. Toyota is putting the future of auto safety technology on display, including environment-mapping systems that can track objects on the road both day and night, 3D information displays that transform the ability to provide road information to drivers, and an advanced driving support system that will be available to U.S. customers in the mid-decade.

2014 Toyota Advanced Safety Seminar - Bill Fay

TMS Group Vice President and Toyota Division General Manager Bill Fay spoke at the Toyota Advanced Safety Seminar, Wednesday, September 3, 2014. 

Toyota Helping to Protect Tomorrow's Drivers Today

ANN ARBOR, Mich. (Sept. 4, 2014) – With the goal of making tomorrow’s driving safer, Toyota’s Collaborative Safety Research Center (CSRC) announced that it is significantly expanding its mission to advance automotive safety research, with a new focus on the challenges and opportunities that evolving vehicle technologies will present over the next decade.

Buckle Up, Teens and Parents, Three Hands-On Toyota TeenDrive365 Events Coming to Town

TORRANCE, CALIF. (Sept. 3, 2014) – Parents can help steer their teenage drivers to safety by joining them during Toyota’s 11th year of offering free, driving skills programs. Toyota’s comprehensive TeenDrive365 platform gives families tips and resources for the critical first year of teen driving. The TeenDrive365 teen driver experience will go on the road to Pearl, Mississippi; Ann Arbor, Michigan; and Honolulu, Hawaii to teach defensive driving skills, crash avoidance techniques and the dangers of distracted driving.

Toyota Announces Recall of Certain FJ Cruiser Vehicles

TORRANCE, Calif., August 29, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 1,800 Model Year 2014 FJ Cruiser vehicles.

'Car of the Future' Is Here. Now.

ASPEN, Colo., June 27, 2014 – Driving helps make lives safer, greener and more convenient at Toyota’s “Experience the Future of Mobility” exhibit, open now at the 2014 Aspen Ideas Festival. Toyota is staging the North American debut of its “Car of the Future” at the annual conference. Unveiled earlier this week at a press conference in Japan, the zero-emission hydrogen Fuel Cell Vehicle (FCV) will be available for sale to customers in California in summer 2015.

Toyota Renotifies Owners of Certain Previously Recalled Vehicles

TORRANCE, Calif., June 11, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will renotify owners of certain vehicles involved in an April 2013 safety recall for the front passenger airbag inflators installed in several models.  Toyota is modifying the remedy procedure.

Lexus Announces Recall of Certain 2013 GS Sedans

TORRANCE, Calif., May 22, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it plans to conduct a voluntary safety recall of approximately 10,500 Model Year 2013 Lexus GS 350 sedans. 

Toyota Announces Recall of Certain Toyota Sienna Minivans

TORRANCE, Calif., May 22, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 370,000 Model Year 2004-2011 Sienna Minivans originally sold in or registered in specific cold climate states.

Toyota Teams up with Taylor Swift for First ASEAN Road Safety Campaign

May 19, 2014 -- Toyota is launching its first Southeast Asian road safety campaign in five1 ASEAN countries as the official automotive sponsor of Taylor Swift’s The RED Tour presented by Cornetto. The seven-time Grammy® Award winner and her critically acclaimed RED Tour will be making stops in Jakarta, Manila, Bangkok, Kuala Lumpur and Singapore this June.

Toyota Announces Recall of Certain Yaris and Scion xD Vehicles

TORRANCE, Calif., April 9, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct a safety recall involving approximately 472,500 vehicles consisting of certain Model Year 2006-2010 Yaris Hatchback vehicles (approximately 158,000); certain Model Year 2007-2010 Yaris Sedan vehicles (approximately 250,500); and certain Model Year 2008-2010 Scion xD vehicles (approximately 64,000).    

Toyota Announces Safety Recall of Certain Vehicles for Spiral Cable Assembly

TORRANCE, Calif., April 9, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct a voluntary safety recall involving approximately 1.3 million vehicles, including certain Model Year 2009-2010 Corolla, 2009-2010 Matrix, 2008-2010 Highlander, 2009-2010 Tacoma, 2006-2008 RAV4 and 2006-2010 Yaris vehicles.  

Toyota Announces Voluntary Safety Recall

TORRANCE, Calif., March 27, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct a voluntary safety recall of approximately 119,000 MY 2003-2004 Avalon sedans.

Toyota Enters Agreement with U.S. Attorney's Office Related to 2009-2010 Recalls

NEW YORK, NY, March 19, 2014 – Today, Toyota announced that it reached an agreement with the U.S. Attorney’s Office for the Southern District of New York to resolve its investigation initiated in February 2010 into the communications and decision-making processes related to the company’s 2009-2010 recalls to address potential “sticking” accelerator pedals and floor mat entrapment.  As part of the agreement, Toyota will make a payment totaling $1.2 billion.

Toyota Announces Voluntary Recall of Certain Toyota Prius, RAV4, Tacoma and Lexus RX 350 Vehicles

TORRANCE, Calif., February 12, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it is advising the National Highway Traffic Safety Administration (NHTSA) of plans to conduct voluntary safety recalls of approximately 700,000 Model Year 2010-2014 Prius vehicles and, combined, approximately 260,000 Model Year 2012 Toyota RAV4, 2012-2013 Toyota Tacoma, and 2012-2013 Lexus RX 350 vehicles sold in the United States to address two separate issues.

Seat Heater Non-Compliance Issue Creates Temporary Stop Sale On Certain Toyota Models

Toyota has informed the National Highway Traffic Safety Administration (NHTSA) that it has initiated a stop sale of certain Avalon, Avalon Hybrid, Camry, Camry Hybrid, Corolla, Sienna, Tacoma and Tundra vehicles equipped with seat heaters in order to address a non-compliance issue.

Toyota Debuts Driver Awareness Research Vehicle at Los Angeles Auto Show

Los Angeles, Calif. (November 20, 2013) – What if we could reduce driver distraction before ever putting a key in the ignition? That’s the focus of the Driver Awareness Research Vehicle (DAR-V) that Toyota unveiled at the 2013 Los Angeles Auto Show today.

Toyota Announces Recall of Certain Model Year 2013-2014 Tacoma Pickup Trucks

TORRANCE, Calif., (Nov. 6, 2013) – Toyota Motor Sales, USA, Inc. today announced that it will conduct a voluntary safety recall of approximately 4,000 Model Year 2013-2014 Tacoma 4 cylinder pickup trucks. 

Toyota Announces Voluntary Recall

TORRANCE, Calif., Oct. 17, 2013 - Toyota Motor Sales, U.S.A., Inc., today announced it will conduct a voluntary safety recall of approximately 803,000 Model Year 2012-2013 Camry, Camry Hybrid, Avalon, Avalon Hybrid, and Venza vehicles due to a problem with the air conditioning condenser unit housing.

Toyota Announces Voluntary Recall to Replace Wiper Switches

TORRANCE, CA  October 10, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a non-compliance recall involving approximately 10,000 Model Year 2013 – 2014 Camry, Camry Hybrid, 2013MY Avalon, Avalon Hybrid and 2014MY Corolla vehicles to replace the wiper switch.

Toyota Announces Voluntary Recall of Certain Sienna Vehicles

TORRANCE, CA  September 26, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a voluntary safety recall involving approximately 615,000 Sienna minivans from Model Years 2004-2005 and 2007-2009 to address problems with the shift lever assembly.

Toyota Announces Voluntary Recalls

TORRANCE, Calif., Sept. 3, 2013 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct two voluntary safety recalls.  One involves approximately 133,000 MY 2006-2010 Highlander Hybrid and MY 2006-2008 Lexus RX 400h vehicles.  The other involves approximately 102,000 MY 2006-2011 Lexus IS 350, IS 350C, and GS 350 vehicles.

Toyota Announces Voluntary Recall of Certain Tacoma Vehicles

TORRANCE, CA  August 7, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a voluntary safety recall involving approximately 342,000 Toyota Tacoma Access Cab vehicles, produced from 2004 to 2011.

More Than A Quarter of Houston Teens Read a Text or Email Every Time They Drive, According to Study by University of Michigan Transportation Research Institute and Toyota

TORRANCE, Calif., July 24, 2013 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced Houston findings from a major, national study of teen drivers (ages 16 to 18) and parents of teen drivers conducted jointly with the University of Michigan Transportation Research Institute (UMTRI).     

Toyota Announces Voluntary Recall of Certain Yaris Vehicles

TORRANCE, CA   July 2, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a voluntary safety recall involving approximately 74 Model Year 2012 Toyota Yaris vehicles.

Toyota Announces Voluntary Recall of Certain Toyota Prius and Lexus HS 250h Vehicles

TORRANCE, Calif. (June 4, 2013) – Toyota Motor Sales, U.S.A., Inc., today announced that it will conduct a voluntary safety recall involving approximately 87,000 model year 2010 Toyota Prius and Lexus HS 250h vehicles.

Toyota and Discovery Education Announce Corona High School Student Is Grand Prize Winner of 2013 Toyota Teen Driver Video Challenge

Silver Spring, MD (May 2, 2013) – Toyota and Discovery Education today announced that Ryan Johnston, a high school student from Corona, California, was chosen by the public in an online vote as the grand prize winner of the 2013 Toyota Teen Driver Video Challenge. 

Toyota Announces Voluntary Recall of Certain Vehicles for the Front Passenger Airbag

TORRANCE, Calif., April 11, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a safety recall involving approximately 170,000 front passenger airbag inflators installed in several vehicle models.

New Drivers Gain Critical Defensive Driving Skills and Confidence Behind the Wheel from Toyota's Teen Safe Driving Program

TORRANCE, CALIF. (April 9, 2013) – Toyota continues to offer its free-of-charge safe driving skills program, Toyota Driving Expectations, and comprehensive online resources with the goal of reducing motor vehicle crashes, the leading cause of death among teens.

Teen Vogue and Toyota Partner on Safe Driving Campaign to Help Educate and Empower Teenage Girls

New York, NY, April 4, 2013 - In conjunction with Distracted Driving Awareness Month in April, Teen Vogue and Toyota announced today “Arrive in Style,” a safe driving campaign to raise awareness of the dangers of distracted driving among teenage girls and inspire them to make a mutual commitment with their mothers to drive safely.

Toyota Announces Voluntary Safety Recall of Certain 2007 through 2013 Model Year FJ Cruiser Vehicles

TORRANCE, Calif., March 15, 2013 – Toyota Motor Sales, U.S.A., Inc. (TMS), will conduct a safety recall involving approximately 209,000 FJ Cruiser vehicles.

Toyota Announces Two Voluntary Safety Recalls of Certain 2003 and 2004 Corolla and 2006 Through Early 2012 Lexus IS Vehicles

TORRANCE, Calif., Jan. 30, 2013 – Toyota Motor Sales, U.S.A., Inc. (TMS), will conduct two separate safety recalls involving approximately 752,000 Corolla and Corolla Matrix vehicles and approximately 270,000 Lexus IS vehicles.

Toyota Comments on Insurance Institute for Highway Safety's Small Overlap Test

The Insurance Institute for Highway Safety (IIHS) periodically develops new, more severe or specialized tests which go beyond federal requirements. With this new test, the Institute has raised the bar again, and we will respond to the challenge. We are evaluating the new test protocols and can say that there will not be one single solution to achieve greater crash performance in this area.

Toyota Agrees to NHTSA Settlement Regarding Recall of 2010 Lexus RX

Toyota has agreed to make a payment of $17.35 million to the National Highway Traffic Safety Administration to settle claims related to the timeliness of its June 2012 recall to address the potential for accelerator pedal entrapment caused by unsecured or incompatible driver’s side floor mat in the 2010 Lexus RX 350 and RX 450h, without admitting to any violation of its obligations under the U.S. Safety Act.

Driver Distraction Study from The University Of Michigan Transportation Research Institute and Toyota Shows Significant Correlation Between Parent and Teen Distractions

TORRANCE, Calif., Nov. 27, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced preliminary findings from a major, national study of teen drivers (ages 16 to 18) and parents of teen drivers conducted jointly with the University of Michigan Transportation Research Institute (UMTRI).  The Study shows a significant correlation between parent and teen behaviors behind the wheel, suggesting parents can play an influential role in modeling risky behavior on the road.  The UMTRI/Toyota Teen Driver Distraction Study, the largest scientific survey of its kind, also found that texting while driving remains commonplace among teens, despite ongoing, nationwide efforts to educate drivers on the significant risks associated with these behaviors.

Toyota Announces Voluntary Safety Recall of Certain 2001 to 2004 Model Year Tacoma Vehicles

TORRANCE, Calif., Nov. 21, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), will conduct a safety recall involving approximately 150,000 Tacoma vehicles originally sold or currently registered in 20 cold climate states and the District of Columbia to inspect and, in some cases, replace the spare tire carrier assembly.

Toyota Announces Voluntary Safety Recalls of Certain 2004 to 2009 Model Year Prius Vehicles

TORRANCE, Calif., Nov. 14, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), will conduct two safety recalls involving Prius vehicles as part of the recall announced today by Toyota Motor Corporation.

TMC Opens Intelligent Transport System Test Site in Japan

Toyota City, Japan, Nov. 12, 2012 — Toyota Motor Corporation (TMC) today began full-scale operations at its ITS Proving Ground, a new test site — within the grounds of the Higashi-Fuji Technical Center in Susono City, Shizuoka Prefecture — established with the aim of reducing traffic accidents through Intelligent Transport System (ITS) technology.

TMC Develops Collision Avoidance Assist System Effective at High Speeds

Toyota City, Japan, Nov. 12, 2012 — Toyota Motor Corporation (TMC) announces that it has developed a Pre-collision System (PCS) with collision avoidance assist that is effective in helping mitigate even high-speed collisions.

Toyota Announces Voluntary Safety Recall of Certain 2012 and Early 2013 Scion iQ Vehicles

TORRANCE, Calif., Nov. 7, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced that it will conduct a safety recall involving approximately 11,200 Scion iQ vehicles to inspect the front passenger Occupant Classification System (OCS) weight sensor cables and install new protective covers over the sensors.

NHTSA Counterfeit Air Bags Consumer Safety Advisory

TORRANCE, Calif., Oct. 10, 2012 – Recently, Law Enforcement officials apprehended a counterfeit airbag ring in North Carolina. The arrests lead to the confiscation of over 1,500 counterfeit airbags for a variety of manufacturers and vehicle models. Counterfeit airbags are an industry wide problem and not limited to Toyota or Lexus.

Toyota Announces Voluntary Recall of Certain Vehicles For The Driver's Side Power Window Master Switch

TORRANCE, Calif., Oct. 10, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced that it will conduct a safety recall involving approximately 2.5 million vehicles to inspect and apply special fluorine grease to the driver’s side Power Window Master Switch (PWMS).

Toyota Collaborative Safety Research Center Launches Seven New Projects and Four New Partnerships with Leading Academic and Research Institutions

Washington, DC, September 13, 2012 – At a Safety Research Forum here yesterday, Toyota announced the expansion of its groundbreaking partner-based automotive safety initiative with the launch of seven new research programs in partnership with leading research institutions from across North America.

Toyota and the University of Michigan Transportation Research Institute Launch Teen Driver Distraction Study

WASHINGTON, D.C. (Sept. 13, 2012) – At a Safety Research Forum here yesterday, Toyota announced that it has teamed up with the University of Michigan Transportation Research Institute (UMTRI) to conduct a major new study of 5,600 teens and adults.

Toyota Announces Recall of Certain RAV4 and Lexus HS 250h Vehicles

TORRANCE, Calif., August 1, 2012 -- Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary safety recall involving 2006 to early 2011 model year RAV4 and 2010 model year Lexus HS 250h vehicles sold in the U.S. No other Toyota or Lexus vehicles are involved.

Customer FAQs for 2006 to Early 2011 Toyota RAV4 Recall

1.       Which models are affected by the recall?   Approximately 760,000 2006 to early 2011 model year Toyota RAV4 vehicles are involved in this voluntary safety recall.

Customer FAQs for Certain 2010 Lexus HS 250h Recall

1.       Which models are affected by the recall?   Approximately 18,000 2010 model year Lexus HS 250h vehicles are involved in this voluntary safety recall.

Toyota Motor Sales Announces Amendment to 2009 Recall

TORRANCE, Calif. (June 29, 2012) -- Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it has amended its recall from late 2009, adding two models to address the potential for unsecured or incompatible floor mat entrapment of the accelerator pedal. 

Lexus Announces Voluntary Safety Recall of Certain 2013 Model Year GS 350 F Sport RWD Vehicles

On May 16, 2012, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration indicating it will conduct a voluntary safety recall of approximately 650 – early 2013 model year GS30 F-Sport Rear Wheel Drive (RWD) vehicles to update the Variable Gear Ratio Steering (VGRS) electronic control unit (ECU) calibration.

Customer FAQs for Toyota Tacoma Steering Wheel Spiral Cable Assembly Recall

1. Which models are involved in the recall? Toyota is recalling 495,000 certain 2005 to early 2009 model year Toyota Tacoma vehicles sold in the U.S. No other vehicles are involved in this recall.

Customer FAQs for Toyota Venza and Camry Stop Lamp Switch Recall

1. Which models are involved in the recall? Toyota is recalling 70,500 certain 2009 model year Toyota Camry and 116,000 2009 to certain 2011 model year Toyota Venza vehicles sold in the U.S. No other vehicles are involved in this recall.

Toyota Announces Voluntary Safety Recalls of Certain Camry, Venza and Tacoma Vehicles

TORRANCE, Calif., March 7, 2012 – Toyota Motor Sales, USA, Inc. (TMS), today announced that it will conduct a safety recall involving certain 2009 Camry and 2009 to certain 2011 Venza vehicles to replace the stop lamp switch. Approximately 70,500 Camry and 116,000 Venza vehicles are covered by this recall.

Toyota Responds to CNN Story Tonight

In the face of overwhelming scientific evidence to the contrary, CNN has irresponsibly aired a grossly inaccurate segment on Anderson Cooper 360 that attempts to resurrect the discredited, scientifically unproven allegation that there is a hidden defect in Toyota’s electronic throttle control system that can cause unintended acceleration.

Toyota Motor Corporation Vehicles Dominate J.D. Power and Associates 2012 Vehicle Dependability Study

TORRANCE, Calif., February 15, 2012 – Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.

Toyota Announces Voluntary Safety Recall of Certain 2011 Model Year RAV4 Vehicles

On January 31, 2012, Toyota filed a Defect Information Report with the National Highway Traffic Safety Administration indicating it will conduct a voluntary safety recall of approximately 427 – 2011 model year RAV4 vehicles to replace the side curtain airbag(s).

'Tin Whiskers' and Other Discredited Unintended Acceleration Theories

Over the past two years, major government investigations of Toyota vehicles and technologies undertaken by the National Highway Traffic Safety Administration (NHTSA) and engineers at the National Aeronautics and Safety Administration (NASA) have been clear and unequivocal in their conclusions: there are no real-world scenarios in which Toyota electronics can cause unintended acceleration. Last week, a report by the National Academies of Sciences put another nail in the coffin of this discredited theory, concluding that all the data available indicated that there was no electronic or software problem in Toyota vehicles and that NHTSA was justified in closing its investigation.

Toyota Comments on National Academy of Sciences Report Concerning Unintended Acceleration

The National Academy of Sciences (NAS) National Research Council will release today its independent review entitled "The Safety Promise and Challenges of Automotive Electronics: Insights from Unintended Acceleration." The comprehensive 162-page report was commissioned by the National Highway Traffic Safety Administration (NHTSA) to explore the broad issue of claims of unintended acceleration ("UA") and their aftermath.

Fifteen Toyota, Lexus and Scion Vehicles Earn Top Safety Pick Awards

December 15, 2011 -- The Insurance Institute for Highway Safety (IIHS) today announced that 15 Toyota, Lexus, and Scion vehicles earned Top Safety Pick awards for the 2012 model year, more than any other automaker.

Statement from Toyota Motor Sales, U.S.A., Inc., Regarding the National Highway Traffic Safety Administration's Five-Star Composite Rating for All-New 2012 Camry

We are very pleased that the all-new 2012 Camry has earned a five-star composite safety rating from the National Highway Traffic Safety Administration (NHTSA). The fact that the Camry earned this five-star overall score after enduring a more rigorous NHTSA testing procedure targeted at raising the bar for overall vehicle safety is testament to the strong design, and safety-focused engineering consumers can expect in the nation’s top-selling car.

Toyota's Collaborative Safety Research Center Announces Four New Safety Research Projects

Ann Arbor, Mich., Dec. 6, 2011 – Toyota’s Collaborative Safety Research Center (CSRC) today announced four new research projects and three new research partnerships aimed at advancing the development of innovative vehicle safety technologies across the automotive industry.

Customer FAQs for Toyota/Lexus Crankshaft Pulley Recall

1.      Which models are involved in this recall?   In the United States, approximately 420,000 Toyota and Lexus vehicles with V6 engines are involved. These include certain of the following models:   2004 Avalon 2004 and 2005 Camry, Highlander, Sienna, and Solara 2006 Highlander HV 2004 and 2005 Lexus ES330 and RX330 2006 Lexus RX400h

Toyota Announces Voluntary Safety Recall of Certain Toyota and Lexus Vehicles to Replace the Crankshaft Pulley

TORRANCE, Calif., November 9, 2011 – Toyota Motor Sales, USA, Inc. (TMS), today announced that it will conduct a voluntary safety recall involving approximately 283,200 Toyota and 137,000 Lexus...

Toyota Collaborative Safety Research Center Announces 10 New Projects and Six New Partnerships With Leading Academic and Research Institutions

Ann Arbor, MI, September 13, 2011 – Toyota’s Collaborative Safety Research Center (CSRC) today announced 10 new research initiatives and new research agreements with six leading North American universities and research institutions to enhance the development, testing and implementation of new automotive safety innovations across North America.

Customer FAQs for Lexus RX 400h Intelligent Power Module Recall

1.    Which models are involved in the recall?   Lexus is recalling approximately 36,700 2006 - 2007 model year RX 400h vehicles sold in the U.S.

Customer FAQs for Toyota Highlander Hybrid Intelligent Power Module Recall

1.    Which models are involved in the recall?   Toyota is recalling approximately 45,500 2006 - 2007 model year Highlander Hybrid vehicles sold in the U.S.   In addition, Lexus is recalling approximately 36,700 2006 - 2007 model year RX 400h vehicles sold in the U.S.   No other vehicles are involved in this recall.

Toyota Announces Voluntary Safety Recall of Certain 2006 and 2007 Model Year Highlander Hybrid and RX 400h Vehicles

TORRANCE, Calif., June 29, 2011 – Toyota Motor Sales, USA, Inc. (TMS), today announced that it will conduct a voluntary safety recall involving approximately 45,500 Highlander Hybrid and 36,700 Lexus RX 400h vehicles sold in the U.S. No other Toyota or Lexus vehicles are involved.

Customer FAQs for Toyota Prius Electric Power Steering (EPS) Pinion Shaft Nut Recall

1.    Which models are involved in the recall?   Toyota is recalling approximately 52,000 2001 - 2003 model year Toyota Prius vehicles sold in the U.S. No other vehicles are involved in this recall. 

Customer FAQs for Toyota Venza AWD and Sienna AWD Right-Hand Front Drive Shaft Recall

1.    Which models are involved in the recall?   Toyota is recalling 34 Venza AWD and 16 Sienna AWD vehicles to replace an insufficiently heat treated front right-hand driveshaft. All of these vehicles are recently produced 2011 model year. Only 38 are expected to have an insufficiently heat-treated driveshaft.

Toyota Announces Voluntary Safety Recall of Certain Prius Vehicles

Torrance, Calif., June 1, 2011 – Toyota Motor Sales, USA, Inc. (TMS), today announced that it will conduct a voluntary safety recall involving approximately 52,000 2001 through 2003 Prius vehicles sold in the U.S.

All-New Lexus 2011 CT 200h Receives Top Safety Pick Rating for Crash Tests

The Insurance Institute for Highway Safety (IIHS) announced the all-new Lexus 2011 CT 200h hybrid vehicle earned a “Top Safety Pick” award.  

Toyota Receives Recommendations from North American Quality Advisory Panel

NEW YORK, NY – May 23, 2011 -- Toyota said today that it has received the recommendations provided in a report from its independent North American Quality Advisory Panel, led by former Transportation Secretary Rodney Slater.

Progress Report: Expanded Leadership in Safety & Innovation, Even Stronger Focus on Customers


Customer FAQs for Toyota RAV4 and Highlander Curtain Shield Airbag Sensor Recall

1.    Which models are involved in the recall? Toyota is recalling approximately 214,000 2007 - 2008 model year Toyota RAV4 and approximately 94,000 2008 model year Highlander and Highlander HV vehicles sold in the U.S. No other vehicles are involved in this recall.

Customer FAQs for Toyota Tundra Rear Drive Shaft Recall

1. Which models are involved in the recall? Toyota is recalling approximately 51,000 2011 model year Toyota Tundra trucks in the U.S. No other vehicles are involved in this recall.

Toyota Announces Voluntary Recall on Certain Tundra Trucks to Inspect the Rear Drive Shaft

TORRANCE, Calif., April 26, 2011 – Toyota Motor Sales (TMS), U.S.A., Inc, today announced it will conduct a voluntary safety recall on approximately 51,000, 2011 model year Tundra trucks to inspect the rear drive shaft.

Toyota Announces Intent to Voluntarily Recall Certain RAV4 and Highlander Vehicles to Replace the Curtain Shield Airbag Sensor Assembly

TORRANCE, Calif., April 21, 2011 – Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it intends to conduct a voluntary Safety Recall involving certain 2007 through 2008 model year RAV4 and certain 2008 Highlander and Highlander HV vehicles sold in the United States to replace the airbag sensor assembly. There are approximately 214,000 RAV4 vehicles and approximately 94,000 Highlander and Highlander HV vehicles covered by this Safety Recall.

Scion tC Receives Five Star Overall Rating for Crash Tests

TORRANCE, Calif.  (April 12, 2011) – The National Highway Traffic Safety Administration (NHTSA) awarded the all-new 2011 Scion tC sports coupe, a top overall rating of five stars.  

Customer FAQs for Floor Mat Recall Expansion

Customer FAQs for Floor Mat Recall Expansion

Customer FAQs for Lexus GS 300 and GS 350 AWD Recall

Customer FAQs for Lexus GS 300 and GS 350 AWD Recall

Customer FAQs for Toyota Highlander and Lexus RX Floor Carpet Cover Recall

Customer FAQs for Toyota Highlander and Lexus RX Floor Carpet Cover Recall

Toyota Announces Two Voluntary Recalls and Amends Potential Floor Mat Interference Recall Announced in 2009

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary safety recall of approximately 20,000 2006 and early 2007 Model Year GS 300 and GS 350 All-Wheel Drive vehicles to modify the shape of the plastic pad embedded in the driver’s side floor carpet.

Toyota Statement in Response to NHTSA/NASA Study

In response to the publication by the National Highway Traffic Safety Administration (NHTSA) of an extensive review of the electronic throttle control systems in Toyota and Lexus vehicles, conducted with the assistance of the National Aeronautics and Space Administration (NASA), Steve St. Angelo, Toyota’s Chief Quality Officer for North America, said:   “Toyota welcomes the findings of NASA and NHTSA regarding our Electronic Throttle Control System with intelligence (ETCS-i) and we appreciate the thoroughness of their review.  We believe this rigorous scientific analysis by some of America's foremost engineers should further reinforce confidence in the safety of Toyota and Lexus vehicles.  We hope this important study will help put to rest unsupported speculation about Toyota's ETCS-i, which is well-designed and well-tested to ensure that a real world, un-commanded acceleration of the vehicle cannot occur. 

Customer FAQ for Lexus IS and GS Fuel Pressure Sensor Recall

Frequently asked questions for Lexus IS and GS fuel pressure sensor recall

Toyota Announces Voluntary Recall of Certain 2006-2007 Lexus GS 300/350, 2006-2009 IS 250 and 2006-2008 IS 350 Vehicles to Inspect the Fuel Pressure Sensor Installation

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary Safety Recall involving approximately 245,000 2006 through 2007 Lexus GS300/350, 2006 through early 2009 Lexus IS250, and 2006 through early 2008 Lexus IS350 vehicles sold in the U.S. to inspect the fuel pressure sensor installation.

Toyota Launches New Collaborative Safety Research Center in Ann Arbor, Michigan

Toyota announced today that it is launching a new, advanced safety research center that will collaborate with leading North American universities, hospitals, research institutions, federal agencies and other organizations on projects aimed at reducing the number of traffic fatalities and injuries on America’s roads.

Toyota, Lexus, Scion Earn 8 'Top Safety Pick' Awards

Dec. 22, 2010 -- The Insurance Institute for Highway Safety (IIHS) today announced that eight Toyota, Lexus and Scion vehicles were among 66 winners of Top Safety Pick awards for 2011.

2010 Year-End Progress Report: Major Changes Help Toyota Put Even More Focus on Its Customers

Dec. 20, 2010 -- Toyota has taken major steps to become an even more responsive, customer-focused organization – and to strengthen our leadership in automotive quality and safety.

Customer FAQ for Sienna Stop Lamp Switch Bracket Recall

Customer FAQ for Sienna Stop Lamp Switch Bracket Recall

Toyota Announces Voluntary Recall of Certain 2011 Sienna Vehicles to Replace Stop Lamp Switch Bracket

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary Safety Recall involving approximately 94,000 2011 Model Year Sienna vehicles produced before early November 2010 to replace the stop lamp (brake light) switch bracket. Due to the proximity of the stop lamp switch bracket to the parking brake pedal when the parking brake is fully applied, the stop lamp switch bracket could, in limited circumstances, be deformed by the driver’s foot during parking brake operation.

Customer FAQs for Brake Master Cylinder Recall

Customer FAQs for Brake Master Cylinder Recall

Toyota Announces Intent to Voluntarily Recall Certain Toyota Avalon and Highlander, and Lexus GS300, IS250, and IS350 Vehicles to Replace a Brake Master Cylinder Seal

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary Safety Recall involving approximately 740,000 – 2005 through 2006 Avalon, 2004 through 2006 Highlander (non Hybrid) and Lexus RX330, and 2006 Lexus GS300, IS250, and IS350 vehicles sold in the United States to address the possibility that a small amount of the brake fluid could slowly leak from the brake master cylinder, resulting in illumination of the brake warning lamp.

Toyota Announces New Quality Leadership Initiatives, Building on Significant Accomplishments to Date

Toyota Motor Engineering and Manufacturing North America, Inc. (TEMA) announced today that it has broadened the scope of its successful on-site SMART evaluation process following a sharp drop in customer concerns regarding acceleration reported to the company, which have decreased by 80 percent compared to April 2010.

Customer FAQs for Corolla/Corolla Matrix Recall

Customer FAQs for 2005-2008 Corolla/Corolla Matrix Recall

Toyota Announces Voluntary Safety Recall on Certain Toyota Corolla and Corolla Matrix Models

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary safety recall involving approximately 1.13 million 2005-2008 Model Year Toyota Corolla and Corolla Matrix vehicles sold in the United States to address some Engine Control Modules (ECM) that may have been improperly manufactured. No other Toyota or Lexus vehicles are involved in this recall.

Toyota's Proactive Steps in 2010 to Help Ensure Quality and Safety

At Toyota, we’ve taken major steps to become a more responsive, safety-focused organization.

FAQs for Certain 2000 through 2004 Toyota Avalon Steering Column Brackets

FAQs for Certain 2000 through 2004 Toyota Avalon Steering Column Brackets

Lexus Announces Intent to Voluntarily Recall Certain LX 470 Vehicles to Address Potential for Steering Shaft Disengagement

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that Lexus intends to conduct a voluntary safety recall of approximately 39,000 2003-2007 Model Year LX 470 vehicles to address a steering shaft condition. No other Toyota or Lexus vehicles are involved in this safety recall.

Toyota Announces Intent to Voluntarily Recall Certain Toyota Avalons to Replace Steering Column Bracket

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it intends to conduct a voluntary safety recall involving approximately 373,000 2000-2004 Model Year Toyota Avalons sold in the United States to address the possibility that the vehicle’s steering lock bar could break under certain conditions. No other Toyota or Lexus vehicles are involved in this recall.

Toyota to Expand Product Quality Field Offices Across United States and Canada

Toyota Motor Sales (TMS), USA., Inc., today announced that it is expanding its Product Quality Field Office program to four additional U.S. regional sales areas, following the success of a pilot program launched in the New York region in late 2009. TMS will officially open its next Product Quality Field Office in San Francisco this month, and an additional three offices across the U.S. over the next 12 months.

Lexus Announces Intention to Recall Certain U.S. Market Vehicles to Replace Engine Valve Springs

Lexus, a division of Toyota Motor Sales, USA, Inc., today announced that it has informed the National Highway Traffic Safety Administration of its intention to file a Defect Information Report (DIR) regarding approximately 138,000 Lexus vehicles, powered by 4.6 and 5.0 liter V8 and 3.5 liter V6 engines in certain 2006, 2007 and 2008 GS, IS and LS models in the U.S. The formal report will be filed the week of July 5.

Lexus U.S. Statement Regarding Potential Valve Spring Issue

Lexus has discovered faulty valve springs in some V8 and V6 engines in certain Lexus models sold in the U.S. Due to slight variations during the manufacturing process, some foreign material may have contaminated the valve springs resulting in potential breakage.

Lexus Announces Intent to Conduct a Voluntary Safety Recall on Certain 2010 Lexus HS 250h Models

A Statement from Mark Templin, Lexus Group Vice President and General Manager, June 25, 2010 "We want to assure our customers that their safety and satisfaction are our top priorities. We take the National Highway Traffic Safety Administration (NHTSA) test results very seriously and appreciate the NHTSA bringing its concerns to our attention. Our engineers conducted similar testing during the development of the new HS 250h and the vehicle performed safely. While we are investigating and vigorously working to understand the different test results, we have stopped delivery of the involved vehicles. As soon as the issue is better understood and/or a remedy is developed, we will contact every owner.

Toyota Files Noncompliance Information Report on Certain 2010 Lexus HS 250h Vehicles

Toyota Motor Sales (TMS), U.S.A., Inc., today filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA), informing the agency of the company's intent to conduct a voluntary safety recall of potentially 17,000 2010 model year Lexus HS 250h vehicles to address a compliance issue with Federal Motor Vehicle Safety Standard (FMVSS) 301.

Toyota Features Star Safety System in New Advertising Campaign

Toyota Motor Sales, U.S.A., Inc. (TMS) is highlighting its Star Safety System™, which combines five safety technologies as standard equipment on all new Toyota models, as part of a new national advertising campaign.

2010 Toyota Highlander and Venza Earn Insurance Institute for Highway Safety 'Top Safety Pick'

The Insurance Institute for Highway Safety (IIHS) has announced that the 2010 Highlander and Venza have each earned “Top Safety Pick” status.

2011 Toyota Sienna and Avalon Earn Insurance Institute for Highway Safety 'Top Safety Pick' Award

The Insurance Institute for Highway Safety (IIHS) has announced that the all-new Toyota Sienna van and redesigned 2011 Avalon full-size sedan have each earned “Top Safety Pick” awards.

Lexus LS Variable Gear Ratio Steering Recall Customer FAQs

Which models is Lexus recalling, and how many vehicles are affected? Lexus is recalling approximately 3,800 late 2009 and certain 2010 model year Lexus LS 460 and LS 600h L vehicles in the U.S. to address an issue with the Variable Gear Ratio Steering (VGRS) system.

Templin's Statement Regarding Lexus LS Voluntary Safety Recall

A statement from Mark Templin Lexus Group Vice President and General Manager May 21, 2010

Toyota Announces Voluntary Recall on Certain Lexus LS 460 and LS 600h L Vehicles to Address Temporary Steering Wheel Off-Center Condition

Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 3,800 Lexus late 2009 and certain 2010 model year LS 460 and LS 600h L vehicles in the U.S. equipped with Variable Gear Ratio Steering (VGRS) to address a temporary steering wheel off-center condition that may develop under a specific driving maneuver. No other Toyota, Lexus, or Scion vehicles are involved in this recall.

Excerpts from Jim Lentz's Report to Congress

Excerpts of James Lentz’s testimony to the House of Representatives’ Subcommittee on Oversight and Investigations, May 20, 2010.

Jim Lentz Provides Progress Report to Congress on Steps Taken by Toyota to Become a More Responsive, Safety-Focused Organization

May 20, 2010 Chairman Stupak, Ranking Member Burgess, members of the Subcommittee, thank you for inviting me here today. My name is Jim Lentz, and I am the President and Chief Operating Officer of Toyota Motor Sales, USA. I am honored to return here to represent the 30,000 Americans who work for Toyota and the many thousands more at our dealerships and suppliers who bring great dedication and spirit to their jobs each day.

Reports Regarding Certain 2010 LS Model Steering

Reports originating from Japan indicate that TMC will recall certain Lexus LS models globally because of steering system concerns.

Toyota Progress Report

Over the last few months, Toyota has taken major steps to become a more responsive, safety-focused organization – listening more closely to our customers, responding more quickly to their concerns and those of our regulators, and taking concrete actions to ensure we are among the industry's leaders in safety.

2010 Lexus GX 460 Passes Consumer Reports' Retest – "Don't Buy" Label Lifted

A statement from Mark Templin Lexus Group Vice President and General Manager May 7, 2010   “We’re pleased that Consumer Reports announced this morning that they are lifting the Don’t Buy: Safety Risk designation from the 2010...

Toyota Significantly Expands Number of Event Data Recorder Readout Devices in North America

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it has expanded the number of Event Data Recorder (EDR) readout devices in North America and the U.S. territories to 150 and is actively training internal and field staff on their use.

Toyota Passes 3 Million Milestone in Implementing Recall Remedies

Toyota Motor Sales (TMS), U.S.A., Inc., today provided a report on the significant progress that has been made to modify recalled Toyota and Lexus vehicles. To date, more than three million remedies have been performed for three recent recalls.

Leading Safety and Quality Experts Named To Toyota North American Quality Advisory Panel

Former U.S. Secretary of Transportation Rodney E. Slater announced today the appointment of six highly-regarded safety and quality experts to Toyota's independent North American Quality Advisory Panel, completing the Panel's membership.

Customer FAQs for 2003 Toyota Sequoia Recall

Customer FAQs for 2003 Toyota Sequoia Recall

Toyota Announces Voluntary Recall on 2003 Model-Year Sequoia to Upgrade Program Logic in Vehicle Stability Control System

Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 50,000 early-2003 Model-Year Toyota Sequoia sport utility vehicles to upgrade program logic in its Vehicle Stability Control (VSC) system.

Customer FAQs for 2010 Lexus GX 460 Recall

Customer FAQs for 2010 Lexus GX 460 Recall

Lexus Announces Plans to Recall and Correct GX 460 Issue

A statement from Mark Templin, Lexus Group Vice President and General Manager, April 19, 2010 “Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. With the news from Consumer Reports that our 2010 GX 460 did not pass its “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced vigorous testing to identify and correct the issue. Today, I’m happy to announce that we have developed a remedy that will be quickly implemented to help address customer concerns. We will be voluntarily recalling all 2010 GX 460s that have been sold in order to update the Vehicle Stability Control system. We will begin implementing this program in the next two weeks and our dealers will be reaching out to customers shortly to set up appointments to make this modification.

Toyota Announces Voluntary Recall on 2010 Model-Year Lexus GX 460 to Update Vehicle Stability Control Software

Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system. No other Toyota, Lexus, or Scion vehicles are involved in this recall.

Customer FAQs for 1998-2010 Toyota Sienna Recall

Customer FAQs for 1998-2010 Toyota Sienna Recall

Toyota to Begin Voluntary Safety Recall on Certain 1998-2010 Model Year Siennas to Address Potential Corrosion on Spare Tire Cable

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will launch a voluntary Safety Recall involving approximately 600,000 first- and second-generation Sienna 2WD minivans sold in the United States to address potential corrosion in the spare tire carrier cable. This condition may appear on certain 1998 through 2010 model year Siennas that have been operated in cold climate areas with high road salt use. Continued prolonged exposure to road salts may cause excessive corrosion of the carrier cable in some of these vehicles. In the worst case, the carrier cable may fail and the spare tire could become separated from the vehicle, a road hazard for following vehicles that increases the likelihood of a crash. Toyota is currently working to develop a remedy for this condition. Until this remedy is developed, customers will receive an interim notice instructing them to bring their vehicle to a dealership for a preliminary inspection.

Lexus Statement Regarding Consumer Reports 2010 GX 460 Handling Test Results

We're concerned with the results of Consumer Reports testing on the Lexus GX 460 and their suggested buyer recommendation. Our engineers conduct similar tests and we feel these procedures provide a good indication of how our vehicles will perform in the real-world; however, we will try to duplicate the Consumer Reports' test to determine if appropriate steps need to be taken. Please keep in mind that the 2010 GX 460 meets or exceeds all federal government testing requirements. Customer safety and satisfaction remain our highest priorities. We take the Consumer Reports' test results seriously and appreciate Consumer Reports bringing it to our attention. Customers who have any questions or concerns should contact the Lexus Customer Satisfaction at 1-800 25 LEXUS or 1-800-255-3987.

Lexus' Statement Regarding Consumer Reports' Testing of the 2010 GX 460

From Mark Templin, Lexus Group Vice President and General Manager "For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.

Toyota Announces 'SMART' Business Process for Quick Evaluation of Unintended Acceleration Reports

Toyota Motor Sales (TMS), U.S.A., Inc., today announced it has established a new SMART business process utilizing existing product engineers, field technical specialists and specially trained technicians to quickly and aggressively investigate customer reports of unintended acceleration in Toyota, Lexus and Scion vehicles in the United States.

Toyota Statement on Internal Communications Regarding Our Recent Recalls

While Toyota does not comment on internal company communications and cannot comment on Mr. Miller's email, we have publicly acknowledged on several occasions that the company did a poor job of communicating during the period preceding our recent recalls. We have subsequently taken a number of important steps to improve our communications with regulators and customers on safety-related matters to ensure that this does not happen again. These include the appointment of a new Chief Quality Officer for North America and a greater role for the region in making safety-related decisions. As part of our heightened commitment to quality assurance, we are fully committed to being more transparent.

Toyota's Statement on NHTSA Penalty Announcement

Toyota Motor Corporation (TMC) received notice from NHTSA on April 5 (in the United States) that NHTSA is seeking a civil penalty. TMC is now considering its response. Toyota has and will continue to practice its philosophy of satisfying consumers with high quality vehicles that are safe and reliable, and responding to consumer feedback with honesty and integrity.

Remarks by TMC President Akio Toyoda Following the Inaugural Meeting of the Special Committee for Global Quality


Toyota Answers Consumer Questions Ad 001


Toyota Answers Consumer Questions Ad 002


Toyota Begins Radically Reshaping Operations to Meet Customer Expectations

Toyota Motor Corporation (TMC) announces that today it convened the first meeting of its Special Committee for Global Quality. Chaired by TMC President Akio Toyoda, the committee will spearhead reforms to further instill the company’s operations throughout the world with a customer perspective.

St. Angelo to Lead Toyota's North American Quality Assurance

Toyota announced today that it has formed a new North American Quality Task Force led by senior automobile manufacturing executive Steve St. Angelo, who is Executive Vice President of Toyota Motor Engineering & Manufacturing North America (TEMA).

Toyota Statement on Replacing Accelerator Pedals

Some news accounts have misinterpreted a letter sent by Toyota to its dealers regarding an improved parts ordering process for accelerator pedals to suggest that this represents a change in Toyota's policies regarding the remedies for its recent recalls. Toyota is confident that the remedies it has announced to address sticking accelerator pedals and floor mat entrapment represent a comprehensive solution to these issues. However, if a customer is not satisfied with the modification to his or her repaired accelerator pedal, dealers will replace it at no charge. This policy was included in Toyota's Defect Information Reports (DIR) filed with NHTSA in November regarding floor mat entrapment and in February regarding sticking accelerator pedals and is also contained in the official owners letters for those recalls.

All-New 2010 Toyota 4Runner Earns Highest Frontal Crash Test Rating from IIHS

The Insurance Institute for Highway Safety (IIHS) today announced that the all-new Toyota 4Runner mid-size sport utility vehicle (SUV) has earned its highest ranking of “good” in their frontal offset high-speed crash ratings.

Toyota Responds to Inaccurate Reports of Future Prius Recall for Floormat Entrapment

Media reports, citing a Wall Street Journal article, have incorrectly reported that Toyota plans to announce a new recall for the 2004-2009 Prius to address the potential risk for floor mat entrapment of accelerator pedals.

Comprehensive Analysis Raises Concerns About Gilbert Congressional Testimony, ABC News Segment

Today, during a live webcast, Toyota raised serious concerns about the validity, methodology and credibility of a demonstration of alleged “unintended acceleration” in a Toyota Avalon by Professor David Gilbert of Southern Illinois University and depicted in ABC News broadcasts and on-line segments.

Toyota Responds to Waxman Committee Request

We have received the letter and will, of course, cooperate. Toyota has already agreed to keep the Committee informed on a regular basis. We are providing them with the Exponent report and results of additional testing by Toyota regarding erroneous allegations by Mr. Gilbert that sudden unwanted acceleration can easily be induced in real world conditions. Toyota has offered to demonstrate the results of our further research and would welcome committee representatives to observe those demonstrations.Toyota is quickly investigating verifiable complaints of unintended acceleration and we are doing everything we can to ensure that our customers are confident in their vehicles and the remedies.

Toyota Statement on Rebuttal of Professor Gilbert's 'Unintended Acceleration' Demonstration

Toyota and Exponent have provided Professor David Gilbert of Southern Illinois University with the results of their thorough evaluations of his demonstration of apparent "unintended acceleration" in Toyota and Lexus vehicles as described in his Preliminary Report and in his testimony at recent Congressional hearings. In evaluating Professor Gilbert's claims, Exponent also analyzed the footage of Professor Gilbert's appearance on ABC News on February 22, 2010. Toyota has also supplied the results of these evaluations to the appropriate Congressional Committees. The analysis of Professor's Gilbert's demonstration establishes that he has reengineered and rewired the signals from the accelerator pedal. This rewired circuit is highly unlikely to occur naturally and can only be contrived in a laboratory. There is no evidence to suggest that this highly unlikely scenario has ever occurred in the real world. As shown in the Exponent and Toyota evaluations, with such artificial modifications, similar results can be obtained in other vehicles.

Toyota Evaluates Unintended Acceleration Complaints in Remedied Vehicles

Toyota Motor Sales (TMS), U.S.A., Inc., has received verifiable information from the National Highway Traffic Safety Administration (NHTSA) about some vehicles whose owners have reported unintended acceleration after receiving the accelerator pedal recall remedies. As soon as Toyota received the vehicle owner information from NHTSA, it moved quickly to evaluate the vehicles and interview the owners.

2010 Toyota Corolla and Scion xB Earn Insurance Institute for Highway Safety 'Top Safety Pick' Award

The Insurance Institute for Highway Safety (IIHS) has announced that for the second consecutive year the Toyota Corolla compact sedan and Scion xB have each earned “Top Safety Pick” awards.

Former U.S. Secretary of Transportation Rodney Slater to Lead Independent North American Quality Advisory Panel for Toyota

Toyota Motor North America, Inc. (TMA) announced today that former U.S. Secretary of Transportation Rodney E. Slater will lead an independent North American Quality Advisory Panel to advise the company’s North American affiliates on quality and safety issues.

Our Pledge to Toyota Drivers Ad


Shinichi Sasaki: Testimony to Senate Committee on Commerce, Science and Transportation

Prepared testimony of Shinichi Sasaki, Executive Vice President of Toyota Motor Corporation, to the Senate Committee on Commerce, Science and Transportation on March 2, 2010.

Takeshi Uchiyamada: Testimony to Senate Committee on Commerce, Science and Transportation

Prepared testimony of Takeshi Uchiyamada, Executive Vice President of Toyota Motor Corporation, to the Senate Committee on Commerce, Science and Transportation, on March 2, 2010.

Yoshimi Inaba: Testimony to Senate Committee on Commerce, Science and Transportation

Prepared testimony of Yoshimi Inaba, President and COO of Toyota Motor North America and Chairman and CEO of Toyota Motor Sales, U.S.A., Inc., to the Senate Committee on Commerce, Science and Transportation on March 2, 2010.

Toyota Statement on Media Reports Regarding Internal Legal Memo

Various media reports have recently mischaracterized a 2005 privileged legal memo, recently subpoenaed by Congress, as dealing with sudden unintended acceleration. However, the words "unintended acceleration" or "sudden acceleration" and "sudden unintended acceleration" appear nowhere in this memo.

Toyota Extends Additional Services to all U.S. Toyota and Lexus Customers Affected by Recent Recalls

Toyota Motor Sales, U.S.A., Inc. today announced that, working in cooperation with Attorneys General across the country, Toyota will be extending on a nationwide basis the additional services being provided to Toyota and Lexus customers in New York affected by the company's recent recalls.

Toyota Statement on Letter From Chairman Towns

Toyota takes its legal obligations seriously and strives to maintain the highest professional and ethical standards in its legal and regulatory practices. It is not uncommon, however, for companies to object to certain demands for documents made in litigation. Consistent with that philosophy, we take appropriate steps to maintain the confidentiality of competitive business information and trade secrets. We are confident that we have acted appropriately with respect to product liability litigation and our discovery practices and look forward to addressing Chairman Towns' concerns.

Toyota Statement on the Visit Between Toyota President Akio Toyoda and Department of Transportation Secretary Ray LaHood

President Akio Toyoda met this morning with Department of Transportation Secretary Ray LaHood. They had a cordial and open discussion. Mr. Toyoda promised to take the initiative to advance safety to the next level. He reiterated his focus on putting customers first and making sure that going forward the company will do all it can to further improve communications and work more closely with the Department.

Clarification of Testimony Regarding Effectiveness of Recalls

Contrary to some press reports, Jim Lentz's testimony to Congress did not reflect a change in Toyota's position regarding whether its recalls effectively address unintended acceleration issues in certain Toyota and Lexus vehicles. As Mr. Lentz said in his opening statement, Toyota has rigorously tested its solutions and we are confident that with these repairs, Toyota vehicles will be among the safest on the road today. Further, we are confident that no problems exist with the electronic throttle control system in our vehicles. We have designed our electronic system with multiple fail-safe mechanisms to shut off or reduce engine power in the event of a system failure. We have done extensive testing of this system and have never found a malfunction that has caused unintended acceleration. Still, as Mr. Lentz pointed out in his response to questioning, Toyota is being vigilant in addressing consumer complaints and will not ignore any other possible contributing factors to unintended acceleration. Instances of unintended acceleration can be caused by many factors and they are not all sudden or sustained. The category is very broad, affects all major automakers, and can include issues involving cruise control, air conditioning, transmission surges and pedal misapplication. It is in this context that Mr. Lentz stated that Toyota's recalls will "not totally" address the issue.

Toyota to Provide Additional Services to New York Customers Affected by Recent Recalls

Toyota Motor Sales, U.S.A., Inc. today announced that it would provide additional services for New York Toyota and Lexus customers who are affected by Toyota's recent recalls.

Akio Toyoda: Testimony to House Committee on Oversight and Government Reform

Prepared testimony of Akio Toyoda, President of Toyota Motor Corporation, to the House Committee on Oversight and Government Reform on February 24, 2010.

James Lentz: Testimony to House Committee on Energy and Commerce

Testimony of James Lentz, President and COO of Toyota Motor Sales, U.S.A., Inc., to the House Committee on Energy and Commerce on Feb. 23, 2010.

Toyota Update: Our Work With Exponent

In December 2009, Toyota Motor Corporation (TMC) retained Exponent, one of the country’s leading engineering and scientific consulting firms, to help the company evaluate reports of unintended acceleration in Toyota and Lexus vehicles equipped with the Electronic Throttle Control System with Intelligence (“ETCS-i”) system.

Yoshimi Inaba: Testimony to House Committee on Oversight and Government Reform

Prepared testimony of Yoshimi Inaba, President and COO of Toyota Motor North America and Chairman and CEO of Toyota Motor Sales, U.S.A., Inc., to the House Committee on Oversight and Government Reform on Feb. 24, 2010.

Akio Toyoda: We Will Set a New Standard for Openness and Response Speed on Safety Issues

Toyota Motor Corporation President Akio Toyoda outlines concrete steps the company is taking to set a new benchmark in automotive safety in a Wall Street Journal op-ed.

Toyota Extends Brake Override System to Provide an Additional Measure of Customer Confidence

Toyota Motor Sales (TMS), U.S.A., Inc, today announced that it will install a brake override feature on an expanded range of customers' vehicles to provide an additional measure of confidence. This braking system enhancement will automatically reduce engine power when the brake pedal and the accelerator pedal are applied simultaneously under certain driving conditions.

Toyota's Statement Regarding ABC News Broadcast Simulating Electronic Engine Controls

Toyota spoke with Mr. Gilbert on February 16 in an effort to understand his concerns. During this discussion, Mr. Gilbert explained that he had connected a resistor between the output wires of the two accelerator pedal sensors on a Toyota Tundra. In other words, he had artificially introduced an abnormal connection between two otherwise independent signals coming from the accelerator pedal sensors. Mr. Gilbert advised Toyota that he believed that his intentional misdirection of these signals could cause the vehicle to accelerate unexpectedly.

Toyota Statement Regarding Documents Shared with Congressional Committees

Our first priority is the safety of our customers and to conclude otherwise on the basis of one internal presentation is wrong. Our values have always been to put the customer first and ensure the highest levels of safety and quality. Our recently announced top-to-bottom quality review of all company operations, along with new quality initiatives and a renewed commitment to transparency are all designed to reaffirm these values.

Our Commitment to Customers Ad


Statement from Akio Toyoda Responding to Invitation to Testify Before the House Committee on Oversight & Government Reform

"I have received Congressman Towns' invitation to testify before the House Committee on Oversight and Government Reform on February 24 and I accept. I look forward to speaking directly with Congress and the American people."

TMC Details Approach to Quality-Related Matters

Toyota Motor Corporation discusses quality-related matters at a press conference in Tokyo, Japan, Feb. 17, 2010.

Toyota Motor Corporation Press Conference On Quality - Shinichi Sasaki

Toyota Motor Corporation (TMC) Executive Vice President Shinichi Sasaki addresses quality-related matters at a news conference at TMC in Tokyo, Japan.

Toyota Motor Corporation Press Conference on Quality - Akio Toyoda

Toyota Motor Corporation (TMC) President Akio Toyoda addresses quality-related matters at a news conference at TMC in Tokyo, Japan.

Toyota Motor Corporation Press Conference on Quality - Akio Toyoda

Thank you for joining us here today following a similar gathering just last week. Repair operations began for the “Prius” this past weekend. To speak to customers and to encourage dealer staff members carrying out the repairs, I visited several Toyota sales outlets.

Toyota Intends to Comply with NHTSA Request

News reports: Federal regulators have opened an investigation into whether Toyota Motor Corp. conducted all three of its recent recalls for unintended acceleration in a timely fashion, the National Highway Traffic Safety Administration said today.Toyota Response: Toyota takes its responsibility to advance vehicle safety seriously and to alert government officials of any safety issue in a timely manner. We are reviewing NHTSA's request and will cooperate to provide all the information they have requested.

Toyota Update: Exponent Report on the Company's Electronic Throttle Control System

Toyota has retained Exponent, a well-respected engineering and scientific consulting firm, to conduct a comprehensive, independent analysis of Toyota and Lexus vehicles using the ETCS-i system (Electronic Throttle Control System with intelligence) for concerns related to unintended acceleration.

Toyota Announces Voluntary Recall on 8,000 2010 Model Year Tacoma 4WD Trucks to Inspect the Front Drive Shaft

Toyota Motor Sales (TMS), U.S.A., Inc, today announced it will conduct a voluntary safety recall to inspect the front drive shaft on a small production run of certain 2010 model year Tacoma 4WD trucks. The front shaft in approximately 8,000 vehicles may include a component that contains cracks that developed during the manufacturing process. As those vehicles are used, the cracks may eventually lead to the separation of the drive shaft at the joint portion.

Toyota's Pledge to You Ad


FAQs About the 2010 Prius/2010 Lexus HS 250h/Camry Voluntary Recalls

1. What is the problem with the 2010 Prius? The anti-lock brake system (ABS) in the 2010 model-year Prius, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.

Toyota Announces Voluntary Recall on 2010 Model-Year Prius and 2010 Lexus HS 250h Vehicles to Update ABS Software

Toyota Motor Sales (TMS), U.S.A., Inc, today announced it will conduct a voluntary safety recall on approximately 133,000 2010 Model Year Prius vehicles and 14,500 Lexus Division 2010 HS 250h vehicles to update software in the vehicle’s anti-lock brake system (ABS). No other Toyota, Lexus, or Scion vehicles are involved in this recall.

There's Been a Lot of Talk About the Recall Ad


Toyota Dealers Nationwide Have Begun Fixing Accelerator Pedals On Recalled Vehicles

Toyota Motor Sales U.S.A., Inc., (TMS) today announced that Toyota dealers nationwide have received the parts, information and training they need to fix accelerator pedals in recalled Toyota Division vehicles, and that repairs on involved vehicles have begun. The actual repair requires about 30 minutes of work.

Toyota Motor Corporation President Akio Toyoda Announces Global Quality Task Force

Toyota Motor Corporation President Akio Toyoda spoke at a press conference Feb. 5, 2010 in Nagoya. Mr. Toyoda expressed his deep regret for the inconvenience and concern caused to our customers. He also announced that he personally will take the lead toward improving quality around the world by establishing a global quality task force that will conduct quality improvement activities region by region.

Statement From Toyota Regarding Prius Brake Issue

Toyota is aware of NHTSA's intention to begin a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA's investigation.

Updated Statement From Toyota Regarding Prius Brake Issue

Toyota is aware that NHTSA has opened a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA's investigation.

Statement Regarding 2010 Model Year Toyota Prius Inconsistent Brake Feeling

In certain 2010 model year Prius vehicles, Toyota has received reports that some customers have experienced inconsistent brake feel when the vehicle is driven over potholes, bumps or slippery road surfaces. Toyota is currently in the process of confirming these reports and investigating the vehicle driving conditions under which the reported phenomenon occurs. It would be premature to comment until the investigation has been completed.

Toyota Statement on Comments by Transportation Secretary LaHood on Feb. 3, 2010

We appreciate Secretary LaHood's clarification of his remarks today about Toyota's recall for sticking accelerator pedals. We want to make sure our customers understand that this situation is rare and generally does not occur suddenly. In the rare instances where it does occur, the vehicle can be controlled with firm and steady application of the brakes. Our message to Toyota owners is this – if you experience any issues with your accelerator pedal, please contact your dealer without delay. If you are not experiencing any issues with your pedal, we are confident that your vehicle is safe to drive. Nothing is more important to Toyota than the safety and reliability of the vehicles our customers drive. Our entire organization of 172,000 North American employees and dealership personnel is working around the clock to fix the accelerator pedals for our customers.

An Open Letter to Toyota Customers Ad


Toyota Update

Nothing is more important to us than the safety and reliability of the vehicles our customers drive. Since these issues first came to our attention, we have understood that the soonest possible action would be in the best interests of our customers and have acted accordingly. We are very grateful for the advice of all the government agencies involved and feel that through our handling of the recall we have a chance to regain the trust of our customers. We will continue to cooperate fully with NHTSA on all vehicle safety issues.

Toyota Announces Comprehensive Plan to Fix Accelerator Pedals on Recalled Vehicles and Ensure Customer Safety

Toyota Motor Sales (TMS) U.S.A., Inc., today announced it will begin fixing accelerator pedals in recalled Toyota Division vehicles this week. Toyota's engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly in a manner that eliminates the excess friction that has caused the pedals to stick in rare instances. In addition, Toyota has developed an effective solution for vehicles in production.

Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals

Frequently asked questions for the sticking accelerator pedal, floor mat pedal entrapment recalls and general questions on both recalls (Feb. 03, 2010).

Temporary Pause to Put You First Ad


Toyota Update Regarding Recalls


Toyota Update Statement

Regarding reports that the National Highway Traffic Safety Administration (NHTSA) has "approved" a plan for our pedal recall; it is Toyota's understanding that NHTSA does not officially approve recall remedies. We have reviewed our plan with NHTSA and are finalizing details, which we will announce soon.

Toyota Answers Questions About the Sticking Accelerator Pedal Recall

Frequently asked questions for the sticking accelerator pedal, floor mat pedal entrapment recalls and general questions on both recalls (Feb. 03, 2010).

Update On Pedal Recall

Our highest priority is to fix the accelerator pedal problems for our existing customers, and our pedal supplier is starting to ship newly designed pedals to dealers to meet the most immediate needs. One of the main reasons we are stopping production next week is to make more of the new pedals available to dealers right away. But at the same time, we are continuing to test effective pedal modifications for existing vehicles on the road that will be available to our customers quickly. We expect to announce a comprehensive remedy program for all affected customers and new vehicles soon.

Statement from Toyota on Supplier CTS

Toyota Motor Engineering & Manufacturing North America (TEMA) has been working closely with supplier CTS on a revised design that effectively remedies the problem associated with accelerator pedals. Pedals featuring the revised design are now in full production at CTS to support Toyota's needs. Meanwhile, we are also working with them to test effective modifications to existing pedals in the field that will be rolled out as quickly as possible.

Toyota Amends Recall on Potential Floor Mat Interference with Accelerator Pedal

On Wednesday, January 27, 2010, Toyota sent a letter to the National Highway Traffic Safety Administration amending Toyota's Defect Information Report of October 5, 2009 regarding the potential risk for floor mat entrapment of accelerator pedals in certain Toyota and Lexus models. Toyota has decided to include certain other models in the campaign. This action is separate from the recall of select Toyota vehicles for sticking accelerator pedals.

Toyota Temporarily Suspends Sales of Selected Vehicles

TORRANCE, Calif., January 26, 2010 - - Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it is instructing Toyota dealers to temporarily suspend sales of eight models involved in the recall for sticking accelerator pedal, announced on January 21, 2010. "Helping ensure the safety of our customers and restoring confidence in Toyota are very important to our company," said Group Vice President and Toyota Division General Manager Bob Carter. "This action is necessary until a remedy is finalized. We're making every effort to address this situation for our customers as quickly as possible."

Frequently Asked Questions For Sticking Accelerator Pedal Recall and Suspension of Sales

Frequently asked questions for the sticking accelerator pedal, floor mat pedal entrapment recalls and general questions on both recalls (Feb. 03, 2010).

Toyota Files Voluntary Safety Recall on Select Toyota Division Vehicles for Sticking Accelerator Pedal

Toyota Motor Sales (TMS), U.S.A., Inc, today announced it would recall approximately 2.3 million vehicles to correct sticking accelerator pedals on specific Toyota Division models. This action is separate from the on-going recall of approximately 4.2 million Toyota and Lexus vehicles to reduce the risk of pedal entrapment by incorrect or out of place accessory floor mats. Approximately 1.7 million Toyota Division vehicles are subject to both separate recall actions.

Lexus 2010 HS 250h Receives Five Star Rating for Crash Tests

The National Highway Traffic Safety Administration (NHTSA) awarded the Lexus 2010 HS 250h, the world’s first dedicated luxury hybrid, a rating of five out of five stars for both front impact for the driver and right front passenger positions and side impact for the driver and left rear passenger positions.

Our Point of View: Setting the Record Straight

by Irv Miller Today the Los Angeles Times published an article that wrongly and unfairly attacks Toyota’s integrity and reputation.   While outraged by the Times’ attack, we were not totally surprised. The tone of the article was foreshadowed by...

Our Point of View: A Healthy Discussion on Safety

by Irv Miller The following letter was submitted to the Los Angeles Times in response to a Dec. 5, 2009 editorial. The Times published the letter on Dec. 9.   Here is the link to the L.A. Times editorial.   December 5, 2009   To:...

Toyota Announces Details of Remedy to Address Potential Accelerator Pedal Entrapment

Toyota Motor Sales, U.S.A., Inc. (TMS) announced today details of the vehicle-based remedy to address the root cause of the potential risk for floor mat entrapment of accelerator pedals in certain Toyota and Lexus models. Toyota issued a consumer safety advisory on September 29 on this issue and has, as an interim measure, commenced the mailing of safety notices to certain Toyota and Lexus owners on October 30.

Our Point of View: Unintended Acceleration: Toyota Addresses the Issues

by Irv Miller Recently, there has been some controversy regarding a safety recall that Toyota is undertaking. We want to take this opportunity to set the record straight with a chronology of the events of the past week.   On Friday,...

Our Point of View: Toyota's Statement Regarding NHTSA News Release

by Irv Miller In regard to the news release issued by the National Highway Traffic Safety Administration (NHTSA) on Wednesday, Nov. 4, Toyota offers the following response:   It was never our intention to mislead or provide inaccurate information. Toyota agrees...

NHTSA report


Toyota Begins Interim Notification to Owners Regarding Future Voluntary Safety Recall Related to Floor Mats

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it has begun mailing letters to owners of certain Toyota and Lexus models regarding the potential for an unsecured or incompatible driver’s floor mat to interfere with the accelerator pedal and cause it to get stuck in the wide-open position.

Toyota owner letter


Toyota All Weather Floor Mat Quick Reference Chart


Toyota Carpet Floor Mat Application Information Chart


Toyota Consumer Safety Advisory: Potential Floor Mat Interference with Accelerator Pedal

Toyota Motor Sales, USA, Inc. takes public safety very seriously. It believes its vehicles to be among the safest on the road today. Recent events have prompted Toyota to take a closer look at the potential for an accelerator pedal to get stuck in the full open position due to an unsecured or incompatible driver's floor mat. A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.

Toyota and Lexus Carpeted / All-Weather Floor Mat Inspection, Application and Installation Instructions