Toyota City, Japan, June 26, 2015 -- Studies* show that roughly half of drivers take defensive action (such as sudden braking or steering) to avoid collisions, with vehicle occupants commonly bracing themselves at the same time. Occupant posture -- whether braced or relaxed -- has a significant effect on body movement during a collision. However, current human surrogate models used in virtual crash simulations are unable to simulate the reflexive defensive actions that humans take in the moments before an imminent collision, such as bracing one's body for impact.
As the weather warms and summer travel starts, more roadway users emerge, including motorcycles, bicycles and pedestrians. The best way to get road ready? Try to expect the unexpected and pay particular attention at intersections.
Ah, the summer road trip…a perfect time to relax as you rock and roll toward the family vacation. But if you’re sampling the latest mocha offering from an omnipresent coffee chain or arguing with your teen about whether Tame Impala is the new Beatles, driving should be you not. According to a 2006 study, driver inattention – from fatigue or a driving distraction -- was a contributing factor in nearly 80 percent of crashes. Nearly 80 percent. Or four out of five.
New York, N.Y., June 9, 2015 -- Heading out for a road trip with your family this summer? Got your sunscreen? Check. Road tunes? Check. Sunglasses? Check. A properly installed car seat? The answer may not be as simple as you think.
Whether historic U.S. Route 1 is your main vacation drag or you’re cruising for a day on Pacific Coast Highway or motoring west on the route that’s the best, summer means one thing to many Americans…road trip. Before you sally forth, you might want to tackle a few technical “to dos” to ensure your trip is as smooth as your driving style.
Curb Your Distractions: High School Student from Chicago Wins Grand Prize in Toyota TeenDrive365 Video Challenge
Silver Spring, Md. May 11, 2015 – When Chicago high school student Elijah Wilborn created his safe driving PSA, he left his phone, music and other distractions curbside – and picked up the grand prize in the TeenDrive365 Video Challenge from Toyota and Discovery Education, the leading provider of digital content and professional development for K-12 classrooms.
New Series of Documentary Shorts from Toyota TeenDrive365 Explores the Emotional Rite of Passage When a Teen Receives Their Driver's License
NEW YORK (April 22, 2015) – Excitement. Fear. Loss of Control. Pride. Every parent of a teenager can relate to the rollercoaster of emotions that occurs when their child receives their driver’s license. In a new series of documentary shorts, Toyota has partnered with three award-winning Getty Images Reportage photojournalists to explore this major rite of passage through the experiences of three families in Los Angeles, Boston and St. Petersburg, Fla. The series is part of TeenDrive365, Toyota’s comprehensive teen safety initiative that helps parents and teens become safer drivers together. You can watch the videos at www.TeenDrive365.com.
Silver Spring, MD (April 16, 2015) – Sometimes peer pressure can be a good thing. Just ask the teen filmmakers who entered Toyota and Discovery Education’s Toyota TeenDrive365 Video Challenge.
NEW YORK, NY, March 30, 2015 - The world’s first compact crossover sport utility vehicle (SUV) and the world’s first luxury crossover SUV are helping to bring advanced safety technology to the mass market; raising the bar and lowering the price. The move is a major stride towards Toyota’s vision of a mobility future that improves safety and is more convenient for everyone, bringing a package of automated driver assist technologies closer to the mainstream.
His job? To walk in front of vehicles. Steve is a moving dummy (also known as a mannequin) that stands in for a pedestrian crossing a road. Mannequins like Steve – which come in adult and child sizes – mimic different walking speeds and angles to allow for realistic testing situations.
TORRANCE, Calif., Dec. 23, 2014 — On the 12th day of Christmas, the Insurance Institute for Highway Safety (IIHS) gave to Toyota, 12 awards awarding. In fact, the automaker won more awards than any other automaker, including the most of the Institute’s highest honor. In all, eight Toyota and Lexus vehicles earned a Top Safety Pick+ rating. IIHS in particular recognized the Prius V for its significantly improved performance all-around in the small overlap crash test – naming it a Top Safety Pick+. The Toyota Sienna was also the only minivan awarded the 2015 Top Safety Pick + designation. IIHS also recognized four additional Toyota and Scion vehicles as 2015 Top Safety Picks.
Abbas Saadat: Verbal Testimony to House Energy & Commerce Committee, Subcommittee on Commerce, Manufacturing & Trade
Verbal testimony of Abbas Saadat, Regional Product Safety Executive of Toyota North America and vice president for Toyota Motor Engineering & Manufacturing, North America, Inc., to the House Energy & Commerce Committee, Subcommittee on Commerce, Manufacturing & Trade, on Dec. 3, 2014.
TORRANCE, Calif., Dec 2, 2014 – Toyota today called for a coordinated industry-wide joint initiative to independently test Takata airbag inflators that have been the subject of recent recalls. The goal of this initiative is to address affected automakers’ issues related to the airbag inflator recalls and supplement testing being undertaken by Takata in order to address customer concerns about safety.
Torrance, Calif, Nov. 28, 2014 -- In line with the ultimate aim of eliminating traffic fatalities and injuries, Lexus will next year launch the "Lexus Safety System +" package, a newly-developed set of active safety technologies designed to help prevent or mitigate collisions across a wide range of vehicle speeds. While Lexus vehicles already feature a wide range of safety technologies and systems based on the Integrated Safety Management Concept1, this latest package is aimed at further encouraging the uptake of safety technologies and will therefore be rolled out across all Lexus models in Japan, North America and Europe by the end of 2017.
TORRANCE, Calif., Nov. 26, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 25,500 Model Year 2015 Sienna Minivans. Approximately 30,000 Sienna vehicles are involved worldwide; including approximately 2,000 in Canada; 1,600 in Mexico; 130 in Korea and 18 vehicles in Germany.
New York, NY, Nov. 19, 2014 – More than 43 million Americans traveled for Thanksgiving last year and ninety percent of them did so by car.1 That’s why, as we approach the busiest travel season of the year, travel safety information is more important than ever – especially for children. Did you know that children’s winter coats should be removed before placing them in a car seat? What about the startling fact that three out of four car seats are incorrectly installed?
TORRANCE, Calif., Nov. 12, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of 56 Model Year 2011 Camry vehicles produced at Toyota Motor Corporation’s Tsutsumi Plant in Aichi, Japan and distributed to the US Territories of Guam and Saipan. Globally, Toyota is recalling approximately 170,000 Camry vehicles.
NEW YORK (Nov. 6, 2014) – Put down that cup of coffee when you’re driving, Mom. And forget about checking that text while behind the wheel, Dad. Parents may think their teens aren’t paying attention to them, but the truth is the exact opposite. Safety research by Toyota and the University of Michigan Transportation Research Institute (UMTRI) reveals that parents are the number one influence on how their teenager will drive.
TORRANCE, Calif., Nov. 4, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 5,650 Model Year 2014 Toyota Camry, Camry Hybrid, Avalon and Avalon Hybrid vehicles.
TORRANCE, Calif. (Oct. 15, 2014) – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 423,000 Lexus vehicles including 2007 through 2010 Model Year LS; 2006 through 2011 Model Year GS; 2006 through 2011 Model Year IS; 2010 Model Year IS C; and 2008 through 2010 Model Year IS-F vehicles.
TORRANCE, Calif., Sept. 29, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it has advised the National Highway Traffic Safety Administration (NHTSA) of plans to conduct a voluntary safety recall of approximately 690,000 Model Year 2005-2011 Tacoma 4x4 and Tacoma Pre-Runner pickup trucks.
DETROIT (Sept. 25, 2014) – American cities are dramatically changing and face many challenges. How can they address urban sustainability and the complexities of connected technology? Next week, Sept. 30 to Oct. 2, Toyota leaders will join 350 of the world’s greatest thinkers at the Meeting of the Minds 2014 summit to explore this urban transformation and ways of harnessing the power of technology. Toyota is co-founder of the event and has been the presenting sponsor since its inception in 2007.
TORRANCE, Calif., September 18, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 20,000 Model Year 2014 Avalon, Camry, Highlander, Sienna, and Model Year 2015 Lexus RX vehicles equipped with the 2GR-FE engine.
Teens and Parents Get A 'Tune-Up' On Safety with Free Driver Safety Clinics at Northeast Toyota Dealerships
NEW YORK (Sept. 12, 2014) – What’s the greatest influence on how teens drive? According to research, it’s mom and dad. That’s why Toyota is committed to offering free teen driver safety clinics that bring the whole family together to learn about safety behind the wheel.
TORRANCE, Calif., September 11, 2014 – Toyota Motor Sales, USA, Inc. will conduct a recall of approximately 130,000 Model Year 2014 Tundra Crew-Max Cab and Double Cab vehicles.
Buckle Up for Life: Toyota and Cincinnati Children's Hospital Medical Center Increase Child Passenger Safety across the Country and Expand Program
New York, N.Y., Sept. 10, 2014 - What if there were a way to prevent a leading cause of childhood death, but three out of four of us were doing it wrong? The startling truth is that a car seat can dramatically reduce childhood death and injury from motor vehicle crashes, but 75 percent are installed incorrectly.
Toyota Motor Corporation General Manager of Intelligent Vehicle Development Ken Koibuchi speaks at the Toyota Advanced Safety Seminar, Wednesday, Sept. 4, 2014.
Toyota Motor Corporation Chief Safety Technology Officer Secretary Seigo Kuzumaki speaks at the Toyota Advanced Safety Seminar, Wednesday, Sept. 4, 2014.
ANN ARBOR, Mich. (September 4, 2014) – It’s not science fiction anymore. Toyota is putting the future of auto safety technology on display, including environment-mapping systems that can track objects on the road both day and night, 3D information displays that transform the ability to provide road information to drivers, and an advanced driving support system that will be available to U.S. customers in the mid-decade.
TMS Group Vice President and Toyota Division General Manager Bill Fay spoke at the Toyota Advanced Safety Seminar, Wednesday, September 3, 2014.
ANN ARBOR, Mich. (Sept. 4, 2014) – With the goal of making tomorrow’s driving safer, Toyota’s Collaborative Safety Research Center (CSRC) announced that it is significantly expanding its mission to advance automotive safety research, with a new focus on the challenges and opportunities that evolving vehicle technologies will present over the next decade.
TORRANCE, CALIF. (Sept. 3, 2014) – Parents can help steer their teenage drivers to safety by joining them during Toyota’s 11th year of offering free, driving skills programs. Toyota’s comprehensive TeenDrive365 platform gives families tips and resources for the critical first year of teen driving. The TeenDrive365 teen driver experience will go on the road to Pearl, Mississippi; Ann Arbor, Michigan; and Honolulu, Hawaii to teach defensive driving skills, crash avoidance techniques and the dangers of distracted driving.
TORRANCE, Calif., August 29, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 1,800 Model Year 2014 FJ Cruiser vehicles.
ASPEN, Colo., June 27, 2014 – Driving helps make lives safer, greener and more convenient at Toyota’s “Experience the Future of Mobility” exhibit, open now at the 2014 Aspen Ideas Festival. Toyota is staging the North American debut of its “Car of the Future” at the annual conference. Unveiled earlier this week at a press conference in Japan, the zero-emission hydrogen Fuel Cell Vehicle (FCV) will be available for sale to customers in California in summer 2015.
TORRANCE, Calif., June 11, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will renotify owners of certain vehicles involved in an April 2013 safety recall for the front passenger airbag inflators installed in several models. Toyota is modifying the remedy procedure.
TORRANCE, Calif., May 22, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it plans to conduct a voluntary safety recall of approximately 10,500 Model Year 2013 Lexus GS 350 sedans.
TORRANCE, Calif., May 22, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced plans to conduct a voluntary safety recall of approximately 370,000 Model Year 2004-2011 Sienna Minivans originally sold in or registered in specific cold climate states.
May 19, 2014 -- Toyota is launching its first Southeast Asian road safety campaign in five1 ASEAN countries as the official automotive sponsor of Taylor Swift’s The RED Tour presented by Cornetto. The seven-time Grammy® Award winner and her critically acclaimed RED Tour will be making stops in Jakarta, Manila, Bangkok, Kuala Lumpur and Singapore this June.
TORRANCE, Calif., April 9, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct a safety recall involving approximately 472,500 vehicles consisting of certain Model Year 2006-2010 Yaris Hatchback vehicles (approximately 158,000); certain Model Year 2007-2010 Yaris Sedan vehicles (approximately 250,500); and certain Model Year 2008-2010 Scion xD vehicles (approximately 64,000).
TORRANCE, Calif., April 9, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct a voluntary safety recall involving approximately 1.3 million vehicles, including certain Model Year 2009-2010 Corolla, 2009-2010 Matrix, 2008-2010 Highlander, 2009-2010 Tacoma, 2006-2008 RAV4 and 2006-2010 Yaris vehicles.
TORRANCE, Calif., March 27, 2014 – Toyota Motor Sales, U.S.A., Inc. today announced that it will conduct a voluntary safety recall of approximately 119,000 MY 2003-2004 Avalon sedans.
NEW YORK, NY, March 19, 2014 – Today, Toyota announced that it reached an agreement with the U.S. Attorney’s Office for the Southern District of New York to resolve its investigation initiated in February 2010 into the communications and decision-making processes related to the company’s 2009-2010 recalls to address potential “sticking” accelerator pedals and floor mat entrapment. As part of the agreement, Toyota will make a payment totaling $1.2 billion.
Los Angeles, Calif. (November 20, 2013) – What if we could reduce driver distraction before ever putting a key in the ignition? That’s the focus of the Driver Awareness Research Vehicle (DAR-V) that Toyota unveiled at the 2013 Los Angeles Auto Show today.
More Than A Quarter of Houston Teens Read a Text or Email Every Time They Drive, According to Study by University of Michigan Transportation Research Institute and Toyota
TORRANCE, Calif., July 24, 2013 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced Houston findings from a major, national study of teen drivers (ages 16 to 18) and parents of teen drivers conducted jointly with the University of Michigan Transportation Research Institute (UMTRI).
Toyota and Discovery Education Announce Corona High School Student Is Grand Prize Winner of 2013 Toyota Teen Driver Video Challenge
Silver Spring, MD (May 2, 2013) – Toyota and Discovery Education today announced that Ryan Johnston, a high school student from Corona, California, was chosen by the public in an online vote as the grand prize winner of the 2013 Toyota Teen Driver Video Challenge.
TORRANCE, Calif., April 11, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a safety recall involving approximately 170,000 front passenger airbag inflators installed in several vehicle models.
New Drivers Gain Critical Defensive Driving Skills and Confidence Behind the Wheel from Toyota's Teen Safe Driving Program
TORRANCE, CALIF. (April 9, 2013) – Toyota continues to offer its free-of-charge safe driving skills program, Toyota Driving Expectations, and comprehensive online resources with the goal of reducing motor vehicle crashes, the leading cause of death among teens.
New York, NY, April 4, 2013 - In conjunction with Distracted Driving Awareness Month in April, Teen Vogue and Toyota announced today “Arrive in Style,” a safe driving campaign to raise awareness of the dangers of distracted driving among teenage girls and inspire them to make a mutual commitment with their mothers to drive safely.
The Insurance Institute for Highway Safety (IIHS) periodically develops new, more severe or specialized tests which go beyond federal requirements. With this new test, the Institute has raised the bar again, and we will respond to the challenge. We are evaluating the new test protocols and can say that there will not be one single solution to achieve greater crash performance in this area.
Toyota has agreed to make a payment of $17.35 million to the National Highway Traffic Safety Administration to settle claims related to the timeliness of its June 2012 recall to address the potential for accelerator pedal entrapment caused by unsecured or incompatible driver’s side floor mat in the 2010 Lexus RX 350 and RX 450h, without admitting to any violation of its obligations under the U.S. Safety Act.
Driver Distraction Study from The University Of Michigan Transportation Research Institute and Toyota Shows Significant Correlation Between Parent and Teen Distractions
TORRANCE, Calif., Nov. 27, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced preliminary findings from a major, national study of teen drivers (ages 16 to 18) and parents of teen drivers conducted jointly with the University of Michigan Transportation Research Institute (UMTRI). The Study shows a significant correlation between parent and teen behaviors behind the wheel, suggesting parents can play an influential role in modeling risky behavior on the road. The UMTRI/Toyota Teen Driver Distraction Study, the largest scientific survey of its kind, also found that texting while driving remains commonplace among teens, despite ongoing, nationwide efforts to educate drivers on the significant risks associated with these behaviors.
Toyota City, Japan, Nov. 12, 2012 — Toyota Motor Corporation (TMC) today began full-scale operations at its ITS Proving Ground, a new test site — within the grounds of the Higashi-Fuji Technical Center in Susono City, Shizuoka Prefecture — established with the aim of reducing traffic accidents through Intelligent Transport System (ITS) technology.
Toyota City, Japan, Nov. 12, 2012 — Toyota Motor Corporation (TMC) announces that it has developed a Pre-collision System (PCS) with collision avoidance assist that is effective in helping mitigate even high-speed collisions.
TORRANCE, Calif., Oct. 10, 2012 – Recently, Law Enforcement officials apprehended a counterfeit airbag ring in North Carolina. The arrests lead to the confiscation of over 1,500 counterfeit airbags for a variety of manufacturers and vehicle models. Counterfeit airbags are an industry wide problem and not limited to Toyota or Lexus.
Toyota today published Exponent’s comprehensive, independent analysis of the Electronic Throttle Control System with Intelligence (ETCS-i) in Toyota and Lexus vehicles.
Toyota Collaborative Safety Research Center Launches Seven New Projects and Four New Partnerships with Leading Academic and Research Institutions
Washington, DC, September 13, 2012 – At a Safety Research Forum here yesterday, Toyota announced the expansion of its groundbreaking partner-based automotive safety initiative with the launch of seven new research programs in partnership with leading research institutions from across North America.
Toyota and the University of Michigan Transportation Research Institute Launch Teen Driver Distraction Study
WASHINGTON, D.C. (Sept. 13, 2012) – At a Safety Research Forum here yesterday, Toyota announced that it has teamed up with the University of Michigan Transportation Research Institute (UMTRI) to conduct a major new study of 5,600 teens and adults.
In the face of overwhelming scientific evidence to the contrary, CNN has irresponsibly aired a grossly inaccurate segment on Anderson Cooper 360 that attempts to resurrect the discredited, scientifically unproven allegation that there is a hidden defect in Toyota’s electronic throttle control system that can cause unintended acceleration.
Toyota Motor Corporation Vehicles Dominate J.D. Power and Associates 2012 Vehicle Dependability Study
TORRANCE, Calif., February 15, 2012 – Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.
Over the past two years, major government investigations of Toyota vehicles and technologies undertaken by the National Highway Traffic Safety Administration (NHTSA) and engineers at the National Aeronautics and Safety Administration (NASA) have been clear and unequivocal in their conclusions: there are no real-world scenarios in which Toyota electronics can cause unintended acceleration. Last week, a report by the National Academies of Sciences put another nail in the coffin of this discredited theory, concluding that all the data available indicated that there was no electronic or software problem in Toyota vehicles and that NHTSA was justified in closing its investigation.
The National Academy of Sciences (NAS) National Research Council will release today its independent review entitled "The Safety Promise and Challenges of Automotive Electronics: Insights from Unintended Acceleration." The comprehensive 162-page report was commissioned by the National Highway Traffic Safety Administration (NHTSA) to explore the broad issue of claims of unintended acceleration ("UA") and their aftermath.
December 15, 2011 -- The Insurance Institute for Highway Safety (IIHS) today announced that 15 Toyota, Lexus, and Scion vehicles earned Top Safety Pick awards for the 2012 model year, more than any other automaker.
Statement from Toyota Motor Sales, U.S.A., Inc., Regarding the National Highway Traffic Safety Administration's Five-Star Composite Rating for All-New 2012 Camry
We are very pleased that the all-new 2012 Camry has earned a five-star composite safety rating from the National Highway Traffic Safety Administration (NHTSA). The fact that the Camry earned this five-star overall score after enduring a more rigorous NHTSA testing procedure targeted at raising the bar for overall vehicle safety is testament to the strong design, and safety-focused engineering consumers can expect in the nation’s top-selling car.
Ann Arbor, Mich., Dec. 6, 2011 – Toyota’s Collaborative Safety Research Center (CSRC) today announced four new research projects and three new research partnerships aimed at advancing the development of innovative vehicle safety technologies across the automotive industry.
Exponent’s Event Data Recorder report is based on extensive testing of a cross-section of Toyota and Lexus models...
Toyota Collaborative Safety Research Center Announces 10 New Projects and Six New Partnerships With Leading Academic and Research Institutions
Ann Arbor, MI, September 13, 2011 – Toyota’s Collaborative Safety Research Center (CSRC) today announced 10 new research initiatives and new research agreements with six leading North American universities and research institutions to enhance the development, testing and implementation of new automotive safety innovations across North America.
The Insurance Institute for Highway Safety (IIHS) announced the all-new Lexus 2011 CT 200h hybrid vehicle earned a “Top Safety Pick” award.
NEW YORK, NY – May 23, 2011 -- Toyota said today that it has received the recommendations provided in a report from its independent North American Quality Advisory Panel, led by former Transportation Secretary Rodney Slater.
In response to the publication by the National Highway Traffic Safety Administration (NHTSA) of an extensive review of the electronic throttle control systems in Toyota and Lexus vehicles, conducted with the assistance of the National Aeronautics and Space Administration (NASA), Steve St. Angelo, Toyota’s Chief Quality Officer for North America, said: “Toyota welcomes the findings of NASA and NHTSA regarding our Electronic Throttle Control System with intelligence (ETCS-i) and we appreciate the thoroughness of their review. We believe this rigorous scientific analysis by some of America's foremost engineers should further reinforce confidence in the safety of Toyota and Lexus vehicles. We hope this important study will help put to rest unsupported speculation about Toyota's ETCS-i, which is well-designed and well-tested to ensure that a real world, un-commanded acceleration of the vehicle cannot occur.
Toyota announced today that it is launching a new, advanced safety research center that will collaborate with leading North American universities, hospitals, research institutions, federal agencies and other organizations on projects aimed at reducing the number of traffic fatalities and injuries on America’s roads.
Dec. 20, 2010 -- Toyota has taken major steps to become an even more responsive, customer-focused organization – and to strengthen our leadership in automotive quality and safety.
Toyota Announces New Quality Leadership Initiatives, Building on Significant Accomplishments to Date
Toyota Motor Engineering and Manufacturing North America, Inc. (TEMA) announced today that it has broadened the scope of its successful on-site SMART evaluation process following a sharp drop in customer concerns regarding acceleration reported to the company, which have decreased by 80 percent compared to April 2010.
At Toyota, we’ve taken major steps to become a more responsive, safety-focused organization.
Toyota Motor Sales (TMS), USA., Inc., today announced that it is expanding its Product Quality Field Office program to four additional U.S. regional sales areas, following the success of a pilot program launched in the New York region in late 2009. TMS will officially open its next Product Quality Field Office in San Francisco this month, and an additional three offices across the U.S. over the next 12 months.
Toyota Motor Sales, U.S.A., Inc. (TMS) is highlighting its Star Safety System™, which combines five safety technologies as standard equipment on all new Toyota models, as part of a new national advertising campaign.
Excerpts of James Lentz’s testimony to the House of Representatives’ Subcommittee on Oversight and Investigations, May 20, 2010.
Jim Lentz Provides Progress Report to Congress on Steps Taken by Toyota to Become a More Responsive, Safety-Focused Organization
May 20, 2010 Chairman Stupak, Ranking Member Burgess, members of the Subcommittee, thank you for inviting me here today. My name is Jim Lentz, and I am the President and Chief Operating Officer of Toyota Motor Sales, USA. I am honored to return here to represent the 30,000 Americans who work for Toyota and the many thousands more at our dealerships and suppliers who bring great dedication and spirit to their jobs each day.
Over the last few months, Toyota has taken major steps to become a more responsive, safety-focused organization – listening more closely to our customers, responding more quickly to their concerns and those of our regulators, and taking concrete actions to ensure we are among the industry’s leaders in safety.
A statement from Mark Templin Lexus Group Vice President and General Manager May 7, 2010 “We’re pleased that Consumer Reports announced this morning that they are lifting the Don’t Buy: Safety Risk designation from the 2010...
Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it has expanded the number of Event Data Recorder (EDR) readout devices in North America and the U.S. territories to 150 and is actively training internal and field staff on their use.
Toyota Motor Sales (TMS), U.S.A., Inc., today provided a report on the significant progress that has been made to modify recalled Toyota and Lexus vehicles. To date, more than three million remedies have been performed for three recent recalls.
Former U.S. Secretary of Transportation Rodney E. Slater announced today the appointment of six highly-regarded safety and quality experts to Toyota's independent North American Quality Advisory Panel, completing the Panel's membership.
We’re concerned with the results of Consumer Reports testing on the Lexus GX 460 and their suggested buyer recommendation. Our engineers conduct similar tests and we feel these procedures provide a good indication of how our vehicles will perform in the real-world; however, we will try to duplicate the Consumer Reports’ test to determine if appropriate steps need to be taken. Please keep in mind that the 2010 GX 460 meets or exceeds all federal government testing requirements. Customer safety and satisfaction remain our highest priorities. We take the Consumer Reports’ test results seriously and appreciate Consumer Reports bringing it to our attention. Customers who have any questions or concerns should contact the Lexus Customer Satisfaction at 1-800 25 LEXUS or 1-800-255-3987.
From Mark Templin, Lexus Group Vice President and General Manager “For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.
Toyota Motor Sales (TMS), U.S.A., Inc., today announced it has established a new SMART business process utilizing existing product engineers, field technical specialists and specially trained technicians to quickly and aggressively investigate customer reports of unintended acceleration in Toyota, Lexus and Scion vehicles in the United States.
While Toyota does not comment on internal company communications and cannot comment on Mr. Miller’s email, we have publicly acknowledged on several occasions that the company did a poor job of communicating during the period preceding our recent recalls. We have subsequently taken a number of important steps to improve our communications with regulators and customers on safety-related matters to ensure that this does not happen again. These include the appointment of a new Chief Quality Officer for North America and a greater role for the region in making safety-related decisions. As part of our heightened commitment to quality assurance, we are fully committed to being more transparent.
Toyota Motor Corporation (TMC) received notice from NHTSA on April 5 (in the United States) that NHTSA is seeking a civil penalty. TMC is now considering its response. Toyota has and will continue to practice its philosophy of satisfying consumers with high quality vehicles that are safe and reliable, and responding to consumer feedback with honesty and integrity.
Remarks by TMC President Akio Toyoda Following the Inaugural Meeting of the Special Committee for Global Quality
Toyota Motor Corporation (TMC) announces that today it convened the first meeting of its Special Committee for Global Quality. Chaired by TMC President Akio Toyoda, the committee will spearhead reforms to further instill the company’s operations throughout the world with a customer perspective.
Toyota announced today that it has formed a new North American Quality Task Force led by senior automobile manufacturing executive Steve St. Angelo, who is Executive Vice President of Toyota Motor Engineering & Manufacturing North America (TEMA).
Media reports, citing a Wall Street Journal article, have incorrectly reported that Toyota plans to announce a new recall for the 2004-2009 Prius to address the potential risk for floor mat entrapment of accelerator pedals.
Today, during a live webcast, Toyota raised serious concerns about the validity, methodology and credibility of a demonstration of alleged “unintended acceleration” in a Toyota Avalon by Professor David Gilbert of Southern Illinois University and depicted in ABC News broadcasts and on-line segments.
We have received the letter and will, of course, cooperate. Toyota has already agreed to keep the Committee informed on a regular basis. We are providing them with the Exponent report and results of additional testing by Toyota regarding erroneous allegations by Mr. Gilbert that sudden unwanted acceleration can easily be induced in real world conditions. Toyota has offered to demonstrate the results of our further research and would welcome committee representatives to observe those demonstrations. Toyota is quickly investigating verifiable complaints of unintended acceleration and we are doing everything we can to ensure that our customers are confident in their vehicles and the remedies.
Toyota and Exponent have provided Professor David Gilbert of Southern Illinois University with the results of their thorough evaluations of his demonstration of apparent “unintended acceleration” in Toyota and Lexus vehicles as described in his Preliminary Report and in his testimony at recent Congressional hearings. In evaluating Professor Gilbert’s claims, Exponent also analyzed the footage of Professor Gilbert’s appearance on ABC News on February 22, 2010. Toyota has also supplied the results of these evaluations to the appropriate Congressional Committees. The analysis of Professor’s Gilbert’s demonstration establishes that he has reengineered and rewired the signals from the accelerator pedal. This rewired circuit is highly unlikely to occur naturally and can only be contrived in a laboratory. There is no evidence to suggest that this highly unlikely scenario has ever occurred in the real world. As shown in the Exponent and Toyota evaluations, with such artificial modifications, similar results can be obtained in other vehicles.
Toyota Motor Sales (TMS), U.S.A., Inc., has received verifiable information from the National Highway Traffic Safety Administration (NHTSA) about some vehicles whose owners have reported unintended acceleration after receiving the accelerator pedal recall remedies. As soon as Toyota received the vehicle owner information from NHTSA, it moved quickly to evaluate the vehicles and interview the owners.
Former U.S. Secretary of Transportation Rodney Slater to Lead Independent North American Quality Advisory Panel for Toyota
Toyota Motor North America, Inc. (TMA) announced today that former U.S. Secretary of Transportation Rodney E. Slater will lead an independent North American Quality Advisory Panel to advise the company’s North American affiliates on quality and safety issues.
Prepared testimony of Shinichi Sasaki, Executive Vice President of Toyota Motor Corporation, to the Senate Committee on Commerce, Science and Transportation on March 2, 2010.
Prepared testimony of Takeshi Uchiyamada, Executive Vice President of Toyota Motor Corporation, to the Senate Committee on Commerce, Science and Transportation, on March 2, 2010.
Prepared testimony of Yoshimi Inaba, President and COO of Toyota Motor North America and Chairman and CEO of Toyota Motor Sales, U.S.A., Inc., to the Senate Committee on Commerce, Science and Transportation on March 2, 2010.
Various media reports have recently mischaracterized a 2005 privileged legal memo, recently subpoenaed by Congress, as dealing with sudden unintended acceleration. However, the words "unintended acceleration" or "sudden acceleration" and "sudden unintended acceleration" appear nowhere in this memo.
Toyota Extends Additional Services to all U.S. Toyota and Lexus Customers Affected by Recent Recalls
Toyota Motor Sales, U.S.A., Inc. today announced that, working in cooperation with Attorneys General across the country, Toyota will be extending on a nationwide basis the additional services being provided to Toyota and Lexus customers in New York affected by the company’s recent recalls.
Toyota takes its legal obligations seriously and strives to maintain the highest professional and ethical standards in its legal and regulatory practices. It is not uncommon, however, for companies to object to certain demands for documents made in litigation. Consistent with that philosophy, we take appropriate steps to maintain the confidentiality of competitive business information and trade secrets. We are confident that we have acted appropriately with respect to product liability litigation and our discovery practices and look forward to addressing Chairman Towns' concerns.
Toyota Statement on the Visit Between Toyota President Akio Toyoda and Department of Transportation Secretary Ray LaHood
President Akio Toyoda met this morning with Department of Transportation Secretary Ray LaHood. They had a cordial and open discussion. Mr. Toyoda promised to take the initiative to advance safety to the next level. He reiterated his focus on putting customers first and making sure that going forward the company will do all it can to further improve communications and work more closely with the Department.
Contrary to some press reports, Jim Lentz’s testimony to Congress did not reflect a change in Toyota’s position regarding whether its recalls effectively address unintended acceleration issues in certain Toyota and Lexus vehicles. As Mr. Lentz said in his opening statement, Toyota has rigorously tested its solutions and we are confident that with these repairs, Toyota vehicles will be among the safest on the road today. Further, we are confident that no problems exist with the electronic throttle control system in our vehicles. We have designed our electronic system with multiple fail-safe mechanisms to shut off or reduce engine power in the event of a system failure. We have done extensive testing of this system and have never found a malfunction that has caused unintended acceleration. Still, as Mr. Lentz pointed out in his response to questioning, Toyota is being vigilant in addressing consumer complaints and will not ignore any other possible contributing factors to unintended acceleration. Instances of unintended acceleration can be caused by many factors and they are not all sudden or sustained. The category is very broad, affects all major automakers, and can include issues involving cruise control, air conditioning, transmission surges and pedal misapplication. It is in this context that Mr. Lentz stated that Toyota’s recalls will “not totally” address the issue.
Toyota Motor Sales, U.S.A., Inc. today announced that it would provide additional services for New York Toyota and Lexus customers who are affected by Toyota’s recent recalls.
Prepared testimony of Akio Toyoda, President of Toyota Motor Corporation, to the House Committee on Oversight and Government Reform on February 24, 2010.
Testimony of James Lentz, President and COO of Toyota Motor Sales, U.S.A., Inc., to the House Committee on Energy and Commerce on Feb. 23, 2010.
In December 2009, Toyota Motor Corporation (TMC) retained Exponent, one of the country’s leading engineering and scientific consulting firms, to help the company evaluate reports of unintended acceleration in Toyota and Lexus vehicles equipped with the Electronic Throttle Control System with Intelligence (“ETCS-i”) system.
Prepared testimony of Yoshimi Inaba, President and COO of Toyota Motor North America and Chairman and CEO of Toyota Motor Sales, U.S.A., Inc., to the House Committee on Oversight and Government Reform on Feb. 24, 2010.
Toyota Motor Corporation President Akio Toyoda outlines concrete steps the company is taking to set a new benchmark in automotive safety in a Wall Street Journal op-ed.
Toyota Motor Sales (TMS), U.S.A., Inc, today announced that it will install a brake override feature on an expanded range of customers’ vehicles to provide an additional measure of confidence. This braking system enhancement will automatically reduce engine power when the brake pedal and the accelerator pedal are applied simultaneously under certain driving conditions.
Toyota spoke with Mr. Gilbert on February 16 in an effort to understand his concerns. During this discussion, Mr. Gilbert explained that he had connected a resistor between the output wires of the two accelerator pedal sensors on a Toyota Tundra. In other words, he had artificially introduced an abnormal connection between two otherwise independent signals coming from the accelerator pedal sensors. Mr. Gilbert advised Toyota that he believed that his intentional misdirection of these signals could cause the vehicle to accelerate unexpectedly.
Our first priority is the safety of our customers and to conclude otherwise on the basis of one internal presentation is wrong. Our values have always been to put the customer first and ensure the highest levels of safety and quality. Our recently announced top-to-bottom quality review of all company operations, along with new quality initiatives and a renewed commitment to transparency are all designed to reaffirm these values.
Statement from Akio Toyoda Responding to Invitation to Testify Before the House Committee on Oversight & Government Reform
“I have received Congressman Towns’ invitation to testify before the House Committee on Oversight and Government Reform on February 24 and I accept. I look forward to speaking directly with Congress and the American people.”
Toyota Motor Corporation discusses quality-related matters at a press conference in Tokyo, Japan, Feb. 17, 2010.
Toyota Motor Corporation (TMC) Executive Vice President Shinichi Sasaki addresses quality-related matters at a news conference at TMC in Tokyo, Japan.
Toyota Motor Corporation (TMC) President Akio Toyoda addresses quality-related matters at a news conference at TMC in Tokyo, Japan.
News reports: Federal regulators have opened an investigation into whether Toyota Motor Corp. conducted all three of its recent recalls for unintended acceleration in a timely fashion, the National Highway Traffic Safety Administration said today. Toyota Response: Toyota takes its responsibility to advance vehicle safety seriously and to alert government officials of any safety issue in a timely manner. We are reviewing NHTSA's request and will cooperate to provide all the information they have requested.
Toyota has retained Exponent, a well-respected engineering and scientific consulting firm, to conduct a comprehensive, independent analysis of Toyota and Lexus vehicles using the ETCS-i system (Electronic Throttle Control System with intelligence) for concerns related to unintended acceleration.
Toyota Motor Corporation President Akio Toyoda spoke at a press conference Feb. 5, 2010 in Nagoya. Mr. Toyoda expressed his deep regret for the inconvenience and concern caused to our customers. He also announced that he personally will take the lead toward improving quality around the world by establishing a global quality task force that will conduct quality improvement activities region by region.
Toyota is aware of NHTSA’s intention to begin a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA’s investigation.
Toyota is aware that NHTSA has opened a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA’s investigation.
In certain 2010 model year Prius vehicles, Toyota has received reports that some customers have experienced inconsistent brake feel when the vehicle is driven over potholes, bumps or slippery road surfaces. Toyota is currently in the process of confirming these reports and investigating the vehicle driving conditions under which the reported phenomenon occurs. It would be premature to comment until the investigation has been completed.
We appreciate Secretary LaHood’s clarification of his remarks today about Toyota’s recall for sticking accelerator pedals. We want to make sure our customers understand that this situation is rare and generally does not occur suddenly. In the rare instances where it does occur, the vehicle can be controlled with firm and steady application of the brakes. Our message to Toyota owners is this – if you experience any issues with your accelerator pedal, please contact your dealer without delay. If you are not experiencing any issues with your pedal, we are confident that your vehicle is safe to drive. Nothing is more important to Toyota than the safety and reliability of the vehicles our customers drive. Our entire organization of 172,000 North American employees and dealership personnel is working around the clock to fix the accelerator pedals for our customers.
Nothing is more important to us than the safety and reliability of the vehicles our customers drive. Since these issues first came to our attention, we have understood that the soonest possible action would be in the best interests of our customers and have acted accordingly. We are very grateful for the advice of all the government agencies involved and feel that through our handling of the recall we have a chance to regain the trust of our customers. We will continue to cooperate fully with NHTSA on all vehicle safety issues.
Regarding reports that the National Highway Traffic Safety Administration (NHTSA) has "approved" a plan for our pedal recall; it is Toyota’s understanding that NHTSA does not officially approve recall remedies. We have reviewed our plan with NHTSA and are finalizing details, which we will announce soon.
Our highest priority is to fix the accelerator pedal problems for our existing customers, and our pedal supplier is starting to ship newly designed pedals to dealers to meet the most immediate needs. One of the main reasons we are stopping production next week is to make more of the new pedals available to dealers right away. But at the same time, we are continuing to test effective pedal modifications for existing vehicles on the road that will be available to our customers quickly. We expect to announce a comprehensive remedy program for all affected customers and new vehicles soon.
Toyota Motor Engineering & Manufacturing North America (TEMA) has been working closely with supplier CTS on a revised design that effectively remedies the problem associated with accelerator pedals. Pedals featuring the revised design are now in full production at CTS to support Toyota’s needs. Meanwhile, we are also working with them to test effective modifications to existing pedals in the field that will be rolled out as quickly as possible.
by Irv Miller In regard to the news release issued by the National Highway Traffic Safety Administration (NHTSA) on Wednesday, Nov. 4, Toyota offers the following response: It was never our intention to mislead or provide inaccurate information. Toyota agrees...